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Dell Networking Warranty Information

Dell networking warranty information
Dell Networking - Lifetime Limited Warranty (LLW)¹

Dell Networking PlatformsHardwareSoftwareResponse TimeClarifications or Limitations
Dell Networking N2000 Series
Dell Networking N3000 Series
Dell Networking N4000 Series
Dell Networking N1500 Series
Dell Networking X1000 Series
Dell Networking X4000 Series
Dell Networking LLW90 Days WarrantyNext Business DayOptics, modules, fans and external power supplies are covered if purchased at time of platform purchase and tied to the service tag of the device.
PowerConnect 2800 Series
PowerConnect 3500 Series
PowerConnect 5500 Series
PowerConnect 6200 Series
PowerConnect 7000 Series
PowerConnect 8000 Series
PowerConnect 8100 Series
PowerConnect LLW90 Days WarrantyNext Business DayOptics, modules, fans and external power supplies are covered if purchased at time of platform purchase and tied to the service tag of the device.

Dell Networking Limited Warranty²

Dell Networking PlatformsHardwareSoftwareResponse TimeClarifications or Limitations
Dell Networking Z-Series, S4810, S5000, S6000

Dell Networking C-Series [chassis and line cards]

Dell Force10 Z-Series, S4810, S4820T

Dell Force10 C-Series and E-Series [chassis and line cards]
1 Year Return to Depot90 Days WarrantyReturn for repairOptics, modules, fans and external power supplies are covered if purchased at time of platform purchase and tied to the service tag of the device. Warranty applies to the original owner and is not transferable.
Dell Networking S4810-ON, S6000-ON, S4048-ON, S3048-ON, S6100-ON1 Year Return to Depot [Dell OS only]90 Days WarrantyReturn for repairOptics, modules, fans and external power supplies are covered if purchased at time of platform purchase and tied to the service tag of the device. Software warranty provided by 3rd party vendor for Non Dell OS
Dell Networking MXL and PowerEdge M I/O Aggregator3 Years Return to Depot3 Years WarrantyNext Business Day Onsite Service
Dell Networking S25 Series
Dell Networking S50 Series
Dell Networking S55 Series
Dell Networking S60 Series
5 Years Return to Depot5 Years WarrantyReturn for repairOptics, modules, fans and external power supplies are covered if purchased at time of platform purchase and tied to the service tag of the device. 1 Year for Optics and LEDs

M-Series Blade I/O ModulesHardwareSoftwareResponse TimeClarifications or Limitations
Dell Networking M6348
PowerConnect M6220, M8024-k

Brocade M5424, M6505

Mellanox 4001F, 4001T, 4001Q
1 Year Replacement1 Year Warranty ServiceNext Business Day Onsite ServiceLine cards, optics, and LEDs are covered for one year from purchase.
 M8428-k, 8/4Gbps SAN Module,
Pass-Throughs

Mellanox:
M3601Q and
M2401G
3 Year Replacement3 Years WarrantyNext Business Day Onsite Service

Brocade PlatformsHardwareSoftwareResponse TimeClarifications or Limitations
Brocade Switches 300, 4900, 5000, 5100, 53003 Years Repair/Replace Onsite90 Days WarrantyNext Business Day Onsite ServiceBrocade line cards, optics, and LEDs are covered for one year from purchase.
Brocade Switches (Gen5) 6505, 6510, 6520, DCX 85103 Years Replacement3 Years WarrantyNext Business Day Parts Only
B-Series: B-FCX,B-FCXsEOL + 5 Year RepairEOL + 5 Years WarrantyNext Business Day Parts OnlyWarranty excludes removable optics and LEDs Warranty not transferable.
B-Series: B-RX,B-TI24X1 Year Repair/Replace Onsite1 Year WarrantyNext Business Day Onsite ServiceLine cards, optics, and LEDs are covered for one year from purchase.
B-Series: B-8000, B-8000e, B-8510 (48 slot), B-DCX 4S, and B-MLXe3 Years Replacement90 Days WarrantyNext Business Day Parts OnlyLine cards, optics, and LEDs are covered for one year from purchase.

Mellanox InfiniBandHardwareSoftwareResponse TimeClarifications or Limitations
Rack Switches
SX6025, SX6036, SX6012
3 years parts only90 Days WarrantyNext Business Day

Cisco PlatformsHardwareSoftwareResponse TimeClarifications or Limitations
Cisco Catalyst
3130X, 3130G,
3032 and
3 years Replacement1 Year WarrantyNext Business Day Onsite Service
Nexus Fabric Extender (B22Dell FEX)




Dell Networking Limited Hardware Warranty & Extended Life Limited Warranty³


Dell Networking W-Series PlatformsHardwareSoftwareResponse TimeClarifications or Limitations
W-Series – Access Points [except W-AP68, W-AP175 ,
W-IAP175]
ELW End-of-Life plus 5-Year Replacement90 Days WarrantyNext Business Day Advanced ReplacementWarranty limits any power supply, antennae or accessories to one year from date of purchase. Warranty applies to the original owner and is not transferable.
W-Series - Controllers
AirWave & ClearPass
W-Series - Other
[W-AP68,
W-AP175,
W-IAP175]
1 Year Replacement90 Days WarrantyNext Business Day Advanced ReplacementWarranty limits any power supply, antennae or accessories to one year from date of purchase. Warranty applies to the original owner and is not transferable.


¹Dell Networking LLW details and disclaimers:

Select Dell Networking X-Series, N-Series, S3100 series, and PowerConnect™ products carry a lifetime limited hardware warranty with Basic Hardware Service (repair or replacement) for as long as you own the product. Repair or replacement support for any Dell Networking product with limited lifetime warranty does not include configuration or configuration assistance, or other advanced service and support provided by Dell ProSupport Services.
 
All Dell LLW Warranty is delivered at regional business hours only, as defined by the product’s Service Description. Basic Hardware Service refers to local business hours only. Basic Hardware Service contract is available at www.Dell.com/ServiceContracts/global

With the appropriate ProSupport and ProSupport Plus coverage, customers have the privilege to request specific feature updates, as well as prioritized patches, and fixes. Software updates available for your supported product at End of Sale date will continue to be available for as long as you own the product. However, Dell will consider all software development and enhancements complete at the End of Sale date and will only release updates for your Dell Networking product after End of Sale at their discretion until the End of Engineering Support. After the End of Engineering Support, Dell will not provide software maintenance and updates. The End of Sale Date is defined as date after which a product is no longer available for purchase from Dell, or its worldwide subsidiaries and affiliates. The End of Engineering Support date is defined as five (5) years after the date when Dell stops selling your Dell Networking product.

The Dell Networking X1000 and X4000 series; the N1000, N2000, N3000 and N4000 series, the S3100 Series and the PowerConnect products are covered by the lifetime limited hardware warranty. The PowerConnect products include: the PowerConnect 2800 series, the PowerConnect 3500 series, the PowerConnect 5500 series, the PowerConnect 6200 series, the PowerConnect 7000 series, the PowerConnect 8000 series and the PowerConnect 8100 series. The warranty does not apply to products purchased before first announcement in Spring 2011. Dates vary by region. Contact customer service to verify if your product qualifies. See dell.com/LifetimeWarranty for more details.

End of Sale (EoS) Definition:
* The date after which a product is no longer available for purchase.
* Software Feature Enhancements/Product Development Complete.

End of Engineering Support (EoES) Definition:
* At end of sale, Dell Engineering will provide bug fixes / patches for up to 5 years at their discretion.
* The last software revision still available to entitled customers.
* No guarantee of ongoing features or software maintenance.
* Enhancement request at Dell discretion.

Dell Networking - Lifetime Limited Warranty (LLW)
End of Sale and End of Engineering Support Matrix


Dell Networking Product ID

End of SaleEnd of Engineering Support
Dell Networking N2000 SeriesTBATBA
Dell Networking N3000 SeriesTBATBA
Dell Networking N4000 SeriesTBATBA
Dell Networking N1500 SeriesTBATBA
Dell Networking X1000 SeriesTBATBA
Dell Networking X4000 SeriesTBATBA
Power Connect 2800 Series11/16/201611/16/2021
Power Connect 2808 Series9/29/20179/29/2022
Power Connect 3500 (POE) Series 5/2/2016 5/2/2021
Power Connect 3524/3548 Series9/29/2017 9/29/2022
Power Connect 5400 Series 7/19/2011 7/19/2016
Power Connect 3500 Series5/2/20165/2/2021
Power Connect 5500 Series8/24/20158/24/2020
Power Connect 6200 Series8/27/20158/27/2020
Power Connect 7000 Series9/30/20149/30/2019
Power Connect 8000 Series2/28/20132/28/2018
Dell Networking Z9500 Series7/31/2017 7/31/2022
Dell Networking S4820T Series 7/31/2017 7/31/2022
Dell Networking S4810 and S4810-ON Series 4/30/20164/30/2021
Dell Networking S6000 and S6000-ON Series 7/31/2017 7/31/2022
Dell Networking C7000 line cards
6/30/2016 (EMEA)
12/31/2016 (ROW)
 6/30/2021 (EMEA)
12/31/2021 (ROW)

Dell Networking W-Series Platforms

End of Sale

End of Engineering Support

W-IAP3xx, IAP2xx, IAP103, IAP108/109, IAP3WN/IAP3WNP Instant AP's

7/24/2017

7/24/2022

W-AP3xx, AP2xx, AP103/103H AP's

7/24/2017

7/24/2022

W-7xxx Controller

7/24/2017

7/24/2022

W-ClearPass Policy Manager

7/24/2017

7/24/2022

W-Airwave management system

7/24/2017

7/24/2022

W-651 Controller

2/29/2012

2/28/2017

W-AP124 and AP125 AP's

1/1/2013

1/8/2018

W-620 Controller

6/13/2013

6/13/2018


Clear Pass GuestConnect

10/31/2013

12/31/2014

W-AP68

4/30/2014

4/30/2019

W-AP175DC Outdoor AP

5/31/2014

5/31/2019

W-6000 M3 Controller 

 10/31/2014

10/31/2019

 
W-AP92, AP93 AP's; W-IAP92, IAP93 Instant AP's 

 11/1/2014

11/1/2019

 
W-650 Controller 

 12/31/2014

12/31/2019 

 
W-AP104, AP105, AP134 l, AP135 AP's 

 9/1/2015

9/1/2020 

 
W-AP175 AP; W-IAP175 Instant AP's 

 9/1/2015

9/1/2020 

 
W-AP114, AP115 AP's; W-IAP114, IAP115 Instant AP's 

 5/31/2016

6/1/2021 

 
W-3200, W-3400, W-3600 Controller 

 7/31/2016

8/1/2021 

 
W-IAP155, IAP155P Instant AP's 

 10/31/2016

11/1/2021 

 

²Dell Networking Limited Warranty details and disclaimers
Select Dell Networking and Force10 products (including Force10) carry a Limited or Limited Lifetime Hardware Warranty. Dell warrants these products for a period of one (1), three (3) OR five (5) years, commencing from the date of original shipment by Dell Networking, that the hardware portion of the product(s) listed above ("Hardware") purchased from Dell Networking or its authorized resellers, shall be free of defects in material and workmanship under normal use and will perform substantially in accordance with Dell Networking’s published specifications provided to Customer with the Hardware that are applicable to the product release purchased. If the Hardware fails to comply with the foregoing warranty during the applicable warranty period (a "Defect"), Dell Networking, at its sole discretion, shall repair or replace the Hardware that is determined to be defective, provide a workaround for the non-conforming Hardware, or if replacement or repair is impractical, refund the fees paid by Customer for such non-conforming Hardware, (solely pursuant to the Hardware Return Material Authorization process describe below). The warranted Hardware may include some used, refurbished or remanufactured components which are warranted the equivalent of new. Return for Repair: (7-10) business days from the time of receipt of product at repair facility. Return time may vary based on regional location and shipping restrictions.

Limited Software Warranty — Dell warrants the software for a period of ninety (90) days, three (3) OR five (5) years commencing from the date of original shipment by Dell Networking, that the software portion of the products (the "Software" as described below) purchased from Dell Networking or its authorized resellers, will perform substantially in accordance with the Dell Networking’s published specifications provided to Customer with the Software for the product purchased. If the Software fails to comply with the foregoing warranty during the applicable warranty period, Dell Networking, at its sole discretion, shall repair or replace the Software that is determined to be defective, provide a workaround for the non-conforming Software, or if replacement or repair is impractical, refund the fees paid by Customer for such non-conforming Software. If the Customer purchases media, Dell Networking warrants for sixty (60) days commencing from the date of original shipment by Dell Networking that the media upon which the Software is furnished shall be materially free of defects in material and workmanship under normal use. The sole and exclusive remedy of the Customer shall be replacement of software media. Dell Networking does not warrant or guarantee that the Software is free from errors or "bugs" or that the Customer will be able to operate the Software without interruption or problems or that the functions in the Software will operate in all combinations of hardware and software which may be selected by Customer or will meet Customer’s requirements. Software Warranty is provided by 3rd party vendor. Non-Dell OS will be warranted by 3rd Party that provides that software, and not by Dell Networking.
The information contained herein is subject to change without notice. The only warranties for Dell products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Dell, Inc. shall not be liable for technical or editorial errors or omissions contained herein. The warranty period is not extended if Dell repairs or replaces a warranted product or any parts. Dell may change the availability of warranties, at its discretion, but any changes will not be retroactive.
Repair/Replacement: Covers service parts and/or whole unit exchange to repair and/or replace defect(s) in workmanship occurring within the hardware warranty period.

³Dell Networking Limited Hardware Warranty & Extended Life Limited Warranty details and disclaimers
Select products sold by Dell Networking carry an Extended Life Limited Hardware Warranty (ELW) with Basic Hardware Service, which extends until 5 years after Dell stops selling the product model (End-of-Life or EOL), subject to the specific clarifications and limitations listed above. The Extended Life Limited Hardware Warranty is not transferrable. Dell warrants software for a period, as identified on the table (from the date of purchase), to be free from defects in material and workmanship and substantially conform to its specifications under normal authorized use consistent with product. Hardware and Software warranties do not include configuration, set up, or other advanced services provided by Dell ProSupport.

For additional information, please use the following links
http://www.dell.com/learn/terms-of-sale-commercial-and-public-sector-warranties

Dell Limited Warranty:
www.dell.com/Warranty