Help Me Choose: Service and Support Options
|What does my PC include?|
Your system comes with a Dell Enhanced support plan that will cover your hardware and software issues.
|Your service plan explained.|
Hardware and software issues.
During the first 90 days you will gain access to Dell’s Premium Phone Support software helpline. This service provides you with access to advanced technicians and faster call answering times than standard phone support (Refer to the Benefits of Premium Phone Support tab for more details).
For added convenience, if your PC’s issue cannot be resolved remotely, we will send a Dell-certified technician to your home within 1 business day.
|Continue enjoying the benefits of Premium Phone Support.|
Once your 90 days expire, your support will revert to Dell’s standard technical support for hardware only. This provides phone or email assistance, or if your issue cannot be resolved remotely, we’ll fix your system at your home. By extending to a longer term of Premium Phone Support, you can continue receiving great software support in addition to hardware assistance.
|Premium Phone Support offers you support for Microsoft Office and other common software, setting up email, printers, anti-virus and helps with data transfers. Whether your software came preinstalled or bought separately from our website, we can help. |
|1-year Dell Enhanced Plan (Included)||1, 2, 3 year Premium Plans|
|In-Home Hardware Repair||In-Home Hardware Repair|
|Faster call answering||90 days||Faster call answering||1, 2 , 3 years|
|Software assistance (Refer to the Benefits of Premium Phone Support tab for more details)||90 days||Premium software helpline (Refer to the Benefits of Premium Phone Support tab for more details)||1, 2 , 3 years|
Standard Technical Support for your hardware
|Bypass standard phone support|
|Learn more about your service contract |
Our Next Day In-Home Service will be arranged after remote diagnosis. The call must be logged before the local service cut-off time.
Next-day support — Monday to Friday 9:00 a.m. to 8:00 p.m.For full details, limitations and exclusions of Next Day In-Home Service with Premium Phone Support, please click here.