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Support Services

Dell ProSupport

Complex environments require true enterprise-class support

The enterprise landscape is evolving at a fast pace, and the pressure to introduce new technologies into your IT environment has never been greater. Managing maintenance costs, vendor requirements and system stability demands requires time and expertise — but doing so results in substantial business benefits.

Dell Support Services makes it easy to respond to IT demands and complexities. We will provide you with expert assistance, tools and technologies that will keep your users up and productive, allowing you to focus on business growth and stay competitive. Find out more about our industry-leading IT support options for your hardware and software systems.

Talk to Dell About Support Services
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Services

  1. Dell ProSupport Plus

    Dell ProSupport Plus

    Enjoy first-class system maintenance, expertise and technical support assistance and keep your focus where it matters — on your business.

  2. Dell Data Storage, Protection and Management

    Dell ProSupport

    Our highly trained experts and software options deliver enterprise-level, tech-to-tech support for your hardware.

  3. ProSupport for Data Center

    Dell ProSupport Flex for Data Center

    This customized support offering allows you to adjust for growth and new technology offerings without compromising support levels.

  4. dell prosupport accelerated response time services

    Parts and Labor Response Options

    When you need parts or a technician, our next-day and same-day service options to keep things up and running.

  5. dell prosupport value-added services

    Proactive Maintenance

    With scheduled assessments, streamlined patch management, regular system checks and detailed reporting, you’ll prevent downtime.

  6. dell prosupport services

    Dell TechDirect

    Our intuitive online portal allows internal IT staff to obtain parts and manage tech support cases with less troubleshooting over the phone.

  7. Dell SupportAssist

    Dell SupportAssist

    Get ahead of hardware issues with Dell SupportAssist.

  8. dell prosupport value-added services

    Specialized On-site Services

    With additional on-site staff from Dell, get the on-the-spot help you need to improve response times and implement critical projects.

Resources

  1. Click here to read PDF

    Dell ProSupport Plus Data Sheet

    Dell ProSupport Plus proactively improves performance through environmental intelligence, elite engineers and technical account management.

  2. ProSupport_9_26-H264.jpg

    Dell ProSupport Video

    Explore all the ways that ProSupport from Dell can support your business needs.

  3. 2013-aaeron-10012656.jpg

    Aareon AG - Video

    01/10/2013

    Aareon AG gained faster data access by deploying a SAP® HANA™ appliance based on Dell PowerEdge R910 servers with Intel Xeon processors. Dell Services helped with the installation and Dell ProSupport Plus is providing ongoing support.

  4. Click here to read PDF

    Pacnet

    01/04/2013

    Pacnet increases server footprint by 30 percent while reducing energy consumption by 50 percent to launch new CDN solution.

  5. Click here to read PDF

    UAH Property Management, L.P.

    01/03/2013

    UAH Property Management saves staff 16,900 man-hours a year and enables two IT employees to manage a distributed infrastructure by leveraging Dell ProSupport Services.

Services

  1. dell prosupport

    Dell ProSupport

    Whether you have a small business or you are a global enterprise, your employees need to feel secure in your selection of end-user hardware.

  2. dell prosupport accelerated response time services

    Parts and Labor Response Options

    When you need parts or a technician, our next-day and same-day service options to keep things up and running.

  3. Accidental Damage Services

    Accidental Damage Protection (and with Theft Protection)

    Minimize out-of-pocket expenses for unplanned computer repairs due to liquid spills, electrical surges, falls and other types of accidental damage.

  4. data & asset protection services

    Dell TechDirect for Enterprise

    Our intuitive online portal allows internal IT staff to obtain parts and manage tech support cases with less troubleshooting over the phone.

  5. Keep your hard drive

    Keep Your Hard Drive

    Get a replacement hard drive, without giving up your old one.

  6. dell prosupport value-added services

    IT Advisory Services

    Reduce unplanned downtime and optimize operational performance and stability with IT Advisory Services (ITAS), a two-tier comprehensive program that delivers proactive reporting and analytics designed to suit the unique needs of your organization.

Resources

  1. ProSupport_9_26-H264.jpg

    Dell ProSupport Video

    Explore all the ways that ProSupport from Dell can support your business needs.

  2. Accidental-Damage-English-dell.jpg

    Dell Accidental Damage

    Accidents can happen anywhere. Wouldn’t it be nice to have peace of mind at home, at the office, and everywhere in between? When the unexpected happens, don’t spend time worrying about repair or replacement.

  3. Click here to read PDF

    Best Water Technology (BWT)

    01/03/2013

    BWT consolidates its IT infrastructure by 98 percent and ensures employees can access new services in 30 minutes.

  4. Click here to read PDF

    Somerville House

    01/09/2012

    Somerville House drives top academic performance and student engagement while reducing energy consumption by 30 percent.

Services

  1. dell prosupport value-added services

    ProSupport for Multivendor Software

    Software Support with fast response and resolution.

Long-Term Premier Services

  1. dell prosupport

    Dell ProSupport

    Whether you have a small business or you are a global enterprise, your employees need to feel secure in your selection of end-user hardware.

  2. Accidental Damage Services

    Accidental Damage Protection (and with Theft Protection)

    Minimize out-of-pocket expenses for unplanned computer repairs due to liquid spills, electrical surges, falls and other types of accidental damage.