Help Me Choose: Enterprise Support Service
Dell EMC support services offer remote and on-site technical support solutions for your data center and enterprise hardware and software.
• For quick reference, scan the following scenarios to see which support service is most likely to address your support needs
• If your enterprise-level organization has critical workloads and applications that require constant availability and the systems supporting them need proactive and preventative measures, ProSupport Plus may be the right support service for you
• If your small- to medium-sized business requires robust support services - 24x7 tech support, accelerated response times, proactive support options and data and asset protection features - ProSupport may be the right support service for you
• If you or your office need basic coverage for hardware repair and replacement and don’t require around-the-clock support, Basic Service may be the right support service for you
Read the detailed description of each support service and view the feature comparison below for more information on the individual support services.
|ProSupport Plus for Enterprise|
ProSupport Plus is our highest level of support, providing proactive and predictive support for your critical systems.
|ProSupport for Enterprise|
Whether you have one office or hundreds globally, ProSupport addresses your support needs by offering a central point of accountability with access to highly trained experts — 24x7x365 days a year.
|Basic Service |
Basic Service is a value-priced support service that provides remote technical support during local business hours. The level of service varies by your location and contract.