Dell Consumer Services and Support

Dell Premium Support

With Premium Support, expert help is yours anytime

Count on fast and convenient support 24x7.* Dell Premium Support with SupportAssist technology allows our experts to spot issues before you do so they can resolve them quickly and get you on your way.* And if we are unable to solve your issue remotely, we’ll send one of our highly-trained technicians to your location.* You’ll appreciate personalized, hassle-free help from our friendly professionals.

With Premium Support you get:

  • 24x7 phone and online support*
  • Onsite service after remote diagnosis within 1-2 business days*
  • Proactive automated detection and alerts for issues with Dell SupportAssist technology*
  • A single source for both hardware and software issues
  • Help and simple steps that show you how to:
    • Connect your devices to existing networks
    • Use your operating system, including upgrading to the latest version
    • Connect to printers or other peripherals
    • Transfer or back up your PC data
    • Set up antivirus protection*
  • Help with everyday software like:
    • Email programs like Outlook and more
    • Internet browsers like Internet Explorer, Firefox, Google Chrome, and more
    • Productivity software like Microsoft Office, Google Docs, Adobe, and more

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Collect and return 

Collect & Return Support

Your system will be repaired within 10 business days after completion
of phone-based troubleshooting. If the call is logged by the technician before
the daily cut-off time, your system will be collected during the next business day.
This service is only available Monday to Friday during local business hours.             


Premium Phone Support with Rapid
Collect and Return

XPS 10 only.
If your tablet’s issue cannot be
resolved remotely, this service will
collect, repair and return your unit
within 3–5 business days. 


How to Purchase

Your XPS 10 includes Premium Phone
Support with Rapid Collect and Return
Extend your service plan when you
purchase your new tablet online.


 Existing Collect & Return customers
 Call 1850-200-722 to receive support.
 Please remember to have your service
 tag ready.

        Shop Laptop and tablets             Shop Desktops

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Accidental Damage Protection
Protect your system against unforeseen mishaps caused by spills, drops,
surges and other accidental damage.*

Life style 

Why do I need Accidental Damage?

Ask yourself these questions:
  • Do you ever eat at your desk while you are working?
  • Do you have children or pets at home?
  • Are you mobile with your notebook?
If the answer to any of these questions is "Yes," then the Accidental Damage Protection is for you. With Accidental Damage Protection, you can call Dell's technical support line when an accident occurs and report the problem. Depending on your system type, the cause and extent of damage, and other service options you’ve purchased,
Dell will initiate repair or replacement.*

*For complete details & exclusions, visit www.dell.com/servicecontracts

How to Purchase
When buying your new PC, add Accidental Damage Protection
to match the term of your service warranty and enjoy
complete peace of mind.

Shop Now


For existing Accidental Damage customers. 
Call 1850-200-722 to receive support for your service.
Please remember to have your service tag ready.

        Shop Laptop and tablets         Shop Desktops

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