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Consumer Services Store

Consumer Services Store

Is your product still covered?

When you purchased your computer, you received Dell’s Basic Limited Hardware Warranty, which covers defects in material and workmanship. In addition, you may have chosen to purchase one or more of our premium services, Accidental Damage Service or Dell ProSupport, which provides ongoing hardware and software help for up to 4 years.

Check your warranty and/or support status here to find out if your product is currently covered by your Basic Warranty or a premier service offer.

Need help now?

You can take advantage of our online self-help services to help solve your technology issue.

Fee-based Services

Our fee-based service offers range from a one-time fix to resolve an isolated software issue or our premier annual service offer, which provides help any time of day. And we can help answer “how to” questions as they arise throughout the year.
  1. Accidental Damage Protection

    Minimize out-of-pocket expenses for unplanned computer repairs due to liquid spills, electrical surges, falls and other types of accidental damage.

  2. Dell ProSupport

    Whether you are a small business or global enterprise, this support package provides hardware and software support designed to give you peace of mind.

  3. Introducing Dell Premium Support

    Count on fast and convenient support 24x7. Dell Premium Support with SupportAssist technology allows our experts to spot issues before you do so they can resolve them quickly and get you on your way.

  1. One-Time Software Troubleshooting Service

    One-time fee based troubleshooting support. Get help troubleshooting software issues or get answers to “how to” questions such as PC customization, Network set up, Internet and email set up and Connect to a printer.

  2. One-Time Virus Removal Service

    Our Premium Phone Support experts will help detect and remove viruses and/or malware so your computer gets back up and running smoothly.