Help Me Choose: Service and Support Options

 
 PC IncludeWhat does my PC include?

Your system comes with a Dell Enhanced support plan that will cover your hardware and software issues. 
Your Inspiron includes 1 year Collect & Return Service plus 90-day getting started Premium Phone Support.

 Service PlanYour service plan explained

Hardware and software issues

During the first 90 days you will gain access to Dell’s Premium Phone Support software helpline. This service provides you with access to advanced technicians and faster call answering times than standard phone support (Refer to the Benefits of Premium Phone Support tab for more details).
Collect_and_return Collect and Return Service 

Should the system develop a fault, Dell can provide a collect, repair and return service within 10 business days after completion of phone-based troubleshooting.
For full details and exclusions on this service, please click here.
 Technician

Upgrade to Next Day In-Home Service

For added convenience, if your PC’s issue cannot be resolved remotely, we will send a Dell-certified technician to your home within 1 business day.
Full details and exclusions of Next Day In-Home Service with Premium Phone Support can be found here .

 Benifits about Phone supportContinue enjoying the benefits of Premium Phone Support.
Once your 90 days expire, your support will revert to Dell’s standard technical support for hardware only. By extending to a longer term of Premium Phone Support, you can continue receiving great software support in addition to hardware assistance.
Service PlanPremium Phone Support offers you support for Microsoft Office and other common software, setting up email, printers, anti-virus and helps with data transfers. Whether your software came preinstalled or bought separately from our website, we can help.

 YesBypass standard phone support: with access to a team dedicated to faster answering times.
 YesGet started with anti-virus: Make sure your anti-virus software is set up correctly and schedules those critical automated scans.
 YesHaving problems with your operating system? We can help you get your original factory settings back.
 YesConnecting your system or tablet to existing networks: We’ll help you with wired or wireless networks although we can’t set up a new network for you.
 YesConnect your peripherals to your system: We’ll walk you through the process of connecting a printer or other peripherals apart from advanced Bluetooth® or WiFi connections.
 YesNeed help with data transfer or backup? Get simple instructions so you can transfer files to your new computer or perform data backup.
 YesSoftware assistance: We can provide you with step-by-step support for Dell-branded software or help you install, uninstall and reinstall other software bought from Dell.
 YesOur simple "how to" instructions cover software for: browsers, email, productivity, financial work, photo or video editing, DVD or PDF creation, as well as well-known brands like Windows 7 or Windows 8 , Microsoft Office, McAfee® AntiVirus, Quicken, Adobe® Photoshop®.
 1-year Dell Enhanced Plan (Included) 1, 2, 3 year Premium Plans 
Collect and Return Service
  • After Remote Diagnosis
YesIn-Home Hardware Repair
  • After Remote Diagnosis
Yes 
Faster call answering 90 daysFaster call answering 1, 2 , 3 years
Software assistance (Refer to the Benefits of Premium Phone Support tab for more details) 90 daysPremium software helpline (Refer to the Benefits of Premium Phone Support tab for more details)1, 2 , 3 years

Standard Technical Support for your hardware

  • Phone or email
YesBypass standard phone supportYes
Service Contract Learn more about your service contract

For full details, limitations and exclusions of Collect and Return Service, please click here