Help Me Choose: Service and Support Options

 PC IncludeWhat does my PC include?

Your system comes with a Dell Premium support plan that will cover your hardware and software issues.
All XPS laptops and desktops include 1-year Next Day In-Home Service with Premium Phone Support.

 Service Plan

Your service plan explained.

Hardware and Software issues.

Dell’s Premium Phone Support gives you access to our Premium software helpline. This service provides you with access to advanced technicians and faster call answering times than standard phone support (Refer to the Benefits of Premium Phone Support tab for more details).

For added convenience, if your PC’s issue cannot be resolved remotely, we will send a Dell-certified technician to your home within 1 business day.
Full details and exclusions of Next Day In-Home Service with Premium Phone Support can be found here .

 Benifits about Phone supportContinue enjoying the benefits of Premium Phone Support.
Extend your service plan when you purchase your new PC to a longer term and you will continue to enjoy great software support in addition to hardware assistance.
Service PlanPremium Phone Support offers you support for Microsoft Office and other common software, setting up email, printers, anti-virus and helps with data transfers. Whether your software came preinstalled or bought separately from our website, we can help.

 YesBypass standard phone support: with access to a team dedicated to faster answering times.
 YesGet started with anti-virus: Make sure your anti-virus software is set up correctly and schedules those critical automated scans. 
 Yes Having problems with your operating system? We can help you get your original factory settings back.
 YesConnecting your system or tablet to existing networks: We’ll help you with wired or wireless networks although we can’t set up a new network for you.
 YesConnect your peripherals to your system: We’ll walk you through the process of connecting a printer or other peripherals apart from advanced Bluetooth® or WiFi connections. 
 YesNeed help with data transfer or backup? Get simple instructions so you can transfer files to your new computer or perform data backup.
 YesSoftware assistance: We can provide you with step-by-step support for Dell-branded software or help you install, uninstall and reinstall other software bought from Dell. 
 YesOur simple "how to" instructions cover software for: browsers, email, productivity, financial work, photo or video editing, DVD or PDF creation as well as well-known brands like Windows 7 or Windows 8 , Microsoft Office, McAfee® AntiVirus, Quicken, Adobe® Photoshop®.
 1 year Dell Premium Support Plan (included)  2, 3 year Premium Plans 
In-Home Hardware Repair
  • After Remote diagnosis
YesIn-Home Hardware Repair
  • After Remote diagnosis
Faster call answering1 yearFaster call answering 2, 3 years
Software assistance (Refer to the Benefits of Premium Phone Support tab for more details)1 yearPremium software helpline (Refer to the Benefits of Premium Phone Support tab for more details)2, 3 years
Bypass standard phone supportYesBypass standard phone supportYes
 Service ContractLearn more about your service contract 

Our Next Day In-Home Service will be arranged after remote diagnosis. The call must be logged before the local service cut-off time.

Next-day support — Monday to Friday 9:00 a.m. to 8:00 p.m.

For full details, limitations and exclusions of Next Day In-Home Service with Premium Phone Support please click here.