Help Me Choose: Service and Support Options

 

Technician

Your system purchase includes Dell’s 1-year Base Warranty with Collect & Return service. If your system encounters an issue that is covered by the warranty that cannot be resolved remotely, Dell’s CAR Service will collect, repair and return the customer’s system within 7-12 business days after remote diagnosis.



Prosupport

Dell ProSupport™

Premium Phone Support - Hardware and software phone support 24x7. Whether you need help setting up and customizing your new system, connecting to a printer or mobile device, or securing your network and data, our technology experts make it easy to stay connected and productive.

In addition to 24x7 support, you have easy access to "How To" questions and software troubleshooting assistance such as help with:

  • Anti-virus set up
  • Data Transfer or back up
  • Browser challenges 
  • Email
  • Photo or video editing, DVD
  • Windows 7 or Windows 8, Microsoft Office, McAfee® Antivirus
  • Quicken, Adobe® Photoshop® 
Technician

Extended Warranties

Enjoy uninterrupted protection for the life of your device. Extend your Dell warranty to receive ongoing coverage for repair and part replacement beyond the initial 1 year term. Extensions are available in 2, 3, and 4 year terms, starting at the date of purchase.
Accidental Damage Service

Dell Accidental Damage Protection and Dell Accidental Damage with Theft Protection*
Drop or spill coffee on your tablet? With Dell's™ Accidental Damage Protection you can breathe a sigh of relief. We make it easy to get your device repaired in the event of an electrical surge, spill or drop. Efficient service from Dell gets you back to using your system to do what you love, fast.

Service PlanPremium Phone Support offers you support for Microsoft Office and other common software, setting up email, printers, anti-virus and helps with data transfers. Whether your software came preinstalled or bought separately from our website, we can help.
YesBypass standard phone support: with access to a team dedicated to faster answering times.
YesGet started with anti-virus: Make sure your anti-virus software is set up correctly and schedules those critical automated scans.
YesHaving problems with your operating system? We can help you get your original factory settings back.
YesConnecting your system or tablet to existing networks: We’ll help you with wired or wireless networks although we can’t set up a new network for you.
YesConnect your peripherals to your system: We’ll walk you through the process of connecting a printer or other peripherals apart from advanced Bluetooth® or WiFi connections.
YesNeed help with data transfer or backup? Get simple instructions so you can transfer files to your new computer or perform data backup.
YesSoftware assistance: We can provide you with step-by-step support for Dell-branded software or help you install, uninstall and reinstall other software bought from Dell.
YesOur simple "how to" instructions cover software for: browsers, email, productivity, financial work, photo or video editing, DVD or PDF creation as well as well-known brands like Windows 7 or Windows 8 , Microsoft Office, McAfee® AntiVirus, Quicken, Adobe® Photoshop®.