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Introducing Dell Premium Support

Dell Premium Support
Count on fast and convenient support 24x7.* Dell Premium Support with SupportAssist technology allows our experts to spot issues before you do so they can resolve them quickly and get you on your way.* And if we are unable to solve your issue remotely, we’ll send one of our highly-trained technicians to your location.* You’ll appreciate personalized, hassle-free help from our friendly professionals.

Premium Support feature comparison:

 

Base warranty

Premium Support

Phone access to expert technicians*

Business hours

24x7

Onsite hardware repair service*

X

Proactive expert technical support

X

Single source for software and hardware expertise

X

How-to help on popular software like Microsoft, Adobe, browsers, and more

X

Help with wired/wireless network set up

X

Help with antivirus set up, data backup, and more*

X

Automated issue detection, notification, and tech response by SupportAssist technology*

X


 SupportAssist automatically detects and proactively alerts you to: operating system issues, software upgrades, driver updates and patches, battery, hard drives and cooling fan failures.*


With Premium Support you get:

  • 24x7 phone and online support*
  • Onsite service after remote diagnosis within 1-2 business days*
  • Proactive automated detection and alerts for issues with Dell SupportAssist technology*
  • A single source for both hardware and software issues.
  • Help and simple steps that show you how to:
    • Connect your devices to existing networks
    • Use your operating system, including upgrading to the latest version
    • Connect to printers or other peripherals
    • Transfer or back up your PC data
    • Set up antivirus protection*
  • Help with everyday software like:
    • Email programs like Outlook and more
    • Internet browsers like Internet Explorer, Firefox, Google Chrome, and more
    • Productivity software like Microsoft Office, Google Docs, Adobe, and more
*Dell Premium Support with SupportAssist significantly reduces time to resolve common hardware problems:
  • Takes up to 59% fewer steps in the support process than basic hardware service tech support
  • Up to 86% less time on the phone with tech support than basic hardware service tech support
Based on May 2015 Principled Technologies Test Report commissioned by Dell comparing tech support troubleshooting for hard drive failure. Testing conducted in the United States. Actual results will vary. Click here for the full report.
Desktops
Laptops