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Support Services

Complex environments require true enterprise-class support

The enterprise landscape is evolving at a fast pace, and the pressure to introduce new technologies into your IT environment has never been greater. Managing maintenance costs, vendor requirements and system stability demands requires time and expertise — but doing so results in substantial business benefits.

Dell Support Services makes it easy to respond to IT demands and complexities. We will provide you with expert assistance, tools and technologies that will keep your users up and productive, allowing you to focus on business growth and stay competitive. Find out more about our industry-leading IT support options for your hardware and software systems.

Services

  1. Dell ProSupport Plus for PCs and Tablets

    ProSupport Plus for PCs and Tablets

    ProSupport Plus provides the support essentials to reduce IT effort, protect devices and prevent issues from happening.

  2. dell prosupport

    Dell ProSupport

    Whether you are a small business or global enterprise, this support package provides hardware and software support designed to give you peace of mind.

  3. Keep your hard drive

    Keep Your Hard Drive

    Retain complete control of your data in the case of a hard drive failure. If you need a replacement, you keep your failed drive for security purposes.

  4. dell prosupport value-added services

    IT Advisory Services

    Reduce unplanned downtime and optimize operational performance and stability with IT Advisory Services (ITAS), a two-tier program featuring proactive reporting and analytics.

  5. SupportAssist

    SupportAssist

    Dell SupportAssist provides automated, proactive and predictive technology that reduces troubleshooting steps and speed up your resolution time.

Resources

  1. Dell-ProSupport-Plus-Complete-Support-for-PCs-and-tablets.jpg

    ProSupport Plus for PCs and Tablets

    Dell introduces the most complete support for PCs and tablets – ProSupport Plus. It’s the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

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    Avoid Accidental Damage on your Dell Computer

    A great introduction for new computer owners, especially younger ones, on how to avoid damaging your new Dell computer.

  3. ProSupport Plus

    Dell ProSupport Plus DataSheet

    27/03/2017

    ProSupport Plus is the most complete support service, it combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

Services

  1. dell prosupport accelerated response time services

    Parts and Labor Response Options

    When you need parts or a technician, our next-day and same-day service options to keep things up and running.

  2. dell prosupport services

    TechDirect

    Train staff and support your systems with this self-service portal designed to help IT teams work more efficiently

  3. SupportAssist

    SupportAssist

    Dell SupportAssist provides automated, proactive and predictive technology that reduces troubleshooting steps and speed up your resolution time.

  4. dell prosupport value-added services

    Specialized On-site Services

    With additional on-site staff from Dell, get the on-the-spot help you need to improve response times and implement critical projects.

Resources

  1. Optimize for Storage

    Optimize for Storage

    13/02/2018

    Optimize for Storage provides in-depth, predictive analysis and consultative guidance to keep your Dell EMC storage systems optimized and configured for year-round peak performance. Get highly skilled expertise from a designated Dell EMC Enterprise System Analyst who proactively monitors storage health and identifies areas for improvement.

Services

  1. ProSupport for Software

    Save time – Expand your comprehensive, 24x7 support from hardware to your software stack

Resources

  1. Click here to read PDF

    ProSupport Collaborative Assistance List

    30/04/2018

    This datasheet provides a list of vendors we collaborate with to solve customer issues. Product and service availability vary by country.

  2. Click to view pdf

    Comprehensive Software Support: Client and Enterprise

    30/01/2018

    This data sheet provides a list of all software products that we troubleshoot and support. Our ProSupport Suite and Premium Support services cover software installed on server, networking and storage hardware as well as end-user desktops, notebooks, thin clients and tablets..

Services

  1. Warranty Renewal

    Take this opportunity to extend your limited hardware warranty or service contract over the phone or online to protect your investment.

  2. Fix Your PC

    Keep your gear running longer and let Dell fix your Dell PC or tablet. Whether your PC is broken or just slowing down, don’t worry, we‘re ready to help.