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Commercial Service Contracts

Dell Service Agreement

Purchases of Dell products and services are governed by the relevant terms and conditions as indicated below. Clicking on the relevant link below will take you to your relevant terms and conditions. If you purchased a service, your order acknowledgement, invoice or receipt will include the name of the service(s) that you purchased. To locate the description of the service you purchased, select the appropriate Service Descriptions or Offer Specifications (for Cloud-Based services) on this page. Please review the relevant terms and conditions carefully. If you are unable to access the relevant terms and conditions from your relevant link or for assistance in obtaining a copy of your the relevant terms and conditions applicable to you, please contact your Dell sales representative.

Commercial Terms of Sale
This agreement applies to purchases by corporate customers (including small, medium and large businesses, government and public sector enterprises) of Dell hardware, software and services.

Customer Master Services Agreement
This agreement (Dell Customer Master Services Agreement “CMSA”) was archived on 21 December 2011 and replaced with the Commercial Terms of Sale. The CMSA is posted at the link above for the convenience of Commercial customers (including small, medium and large businesses and government and public sector customers) who purchased services from Dell prior to 21 December 2011.


Support Services

Deployment Services - Enterprise Configuration & Deployment

 
Deployment Services - End User Configuration & Deployment

 
IT Consulting and Professional Services


Asset Protection Options

 

Logistics Services
 

Data Protection Options

Asset Recovery Services

Installation Services
Click here to view Service Descriptions  


Software and Peripheral Services Scope of Work

 

IT Management Software-as-a-Service(SaaS)
IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s).

[This Service Description replaces the Dell Modular Services Service Description in its entirety. Any and all references to Dell Modular Services Service Description e.g. on invoices, order acknowledgements, websites related to Dell services, acknowledgements presented during installation of Dell software, or upon logging-on to a Dell services web portal, are replaced with a reference to this IT Management SaaS Service Description.

The Dell Modular Services Service Description remains available for review below under “Contracts No Longer Available for Purchase” solely for the convenience of customers who purchased modular services prior to 1 October 2010]

Dell has closed our DDM, RIM and eSmart SaaS solutions to new customers as of February 13th, 2012. This specification sheet is posted at the link below for the convenience of customers who purchased this service from Dell prior to February 13, 2012.

Specification Sheets:

Miscellaneous

Software Support
ProSupport for Software

Installation and Deployment Services
Contracts No Longer Available for Purchase