Help Me Choose: Warranty Options

 
We recommend Dell ProSupport for the peace of mind you need — whenever, wherever

 

Basic 

Dell ProSupport

On-site service after remote diagnosis

Yes

Yes

Protection against spills, drops, surges and other accidental damageYes Yes 
24x7 technical phone supportNoYes
Remote assistance on network setupNoYes
How to" & "Getting started" software assistanceNoYes
Select 3rd party software assistanceNoYes

Basic Service Package 1-year On-Site Service After Remote Diagnosis

Protect your investment with 1–3 years of On-Site Service After Remote Diagnosis. When you choose an basic service, you will get:

On-site Service After Remote Diagnosis
If your system’s issue is covered by Dell's Limited Hardware Warranty1 and that issue cannot be resolved remotely, this service enables you to have a Dell technician and/or part dispatched to your home usually in 1–2 business days following remote diagnosis.

Accidental Damage Service
Repair or replacement of system for:
  • Liquid spills on or in unit
  • Drop, fall or other collisions
  • Electrical surges
  • Broken LCD due to a drop or fall
 




2 – 3 years Dell ProSupport

Introducing Dell ProSupport — 24x7 phone support for hardware and software service, a new way to get the most from your computer. You can count on us for a great experience and rapid support.

With ProSupport, you can expect:

  • Faster call answering times than standard Dell phone support
  • 24x7 phone support with hardware and software Dell experts
  • Single point of accountability and case management with highly-trained experts
  • Third-party collaborative assistance for hardware and software support — Simplify software troubleshooting with a single call
  • Simple “how-to” instructions for software applications in the following categories: browser, email, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and softwares such as Windows 7, Windows 8, Microsoft Office, McAfee Antivirus, Quicken, Adobe Photoshop and more
  • On-site Service with labor and parts, usually within 1 or 2 business days after remote diagnosis 

 

Accidental Damage Service
Repair or replacement of system for:
  • Liquid spills on or in unit
  • Drop, fall or other collisions
  • Electrical surges
  • Broken LCD due to a drop or fall