Help Me Choose: Warranty Options

 
We recommend Dell ProSupport for the peace of mind you need — whenever, wherever.

 

Basic 

Dell ProSupport

On-Site Service After Remote Diagnosis

Yes

Yes 

24x7 technical phone supportNoYes
Remote assistance on network setup

No

Yes

How to" and "Getting started" software assistanceNoYes
Select 3rd party software assistanceNoYes

Basic Service Package 1–3 years On-Site Service After Remote Diagnosis

Protect your investment with 1–3 years of On-Site Service After Remote Diagnosis. When you choose a basic service, you will get:

On-Site Service After Remote Diagnosis
If your system's issue is covered by Dell’s Limited Hardware Warranty and that issue cannot be resolved remotely, this service enables you to have a Dell technician and/or part dispatched to your home usually in 1–2 business days following remote diagnosis.





1–3 years Dell ProSupport

Introducing Dell ProSupport — 24x7 phone support for hardware and software service, a new way to get the most from your computer. You can count on us for a great experience and rapid support.

With ProSupport, you can expect:

  • Faster call answering times than standard Dell phone support
  • 24x7 phone support with hardware and software Dell experts
  • Single point of accountability and case management with highly-trained experts
  • Third-party collaborative assistance for hardware and software support — Simplify software troubleshooting with a single call
  • Simple “how-to” instructions for software applications in the following categories: browser, email, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and softwares such as Windows 7, Windows 8, Microsoft Office, McAfee Antivirus, Quicken, Adobe Photoshop and more
  • On-site Service with labor and parts, usually within 1 or 2 business days after remote diagnosis