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Support Services

Complex environments require true enterprise-class support

With the enterprise landscape evolving at a fast pace, pressures to introduce new technologies into your IT environment have never been greater. Keeping up with maintenance costs, multiple hardware and software vendors and increasing demands of stable system applications for productive end-user performance require time and a high level of expertise, but can produce substantial benefits to your business.

It is easier to respond to IT demands and complexities when you have the right support experts by your side. With Dell Support Services, you’ll get the expert assistance, tools and technology resources you need so you can focus on business growth and staying competitive in a landscape that is ever evolving.
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Services

  1. dell prosupport accelerated response time services

    Parts and Labor Response Options

    When you need parts or a technician, our next-day and same-day service options to keep things up and running.

  2. Dell ProSupport Plus

    Dell ProSupport Plus for Enterprise

    Enjoy first-class system maintenance, expertise and technical support assistance and keep your focus where it matters — on your business.

  3. Dell Data Storage, Protection and Management

    Dell ProSupport

    Our highly trained experts and software options deliver enterprise-level, tech-to-tech support for your hardware.

  4. ProSupport for Data Center

    Dell ProSupport Flex for Data Center

    This customized support offering allows you to adjust for growth and new technology offerings without compromising support levels.

  5. Dell ProSupport Plus for PCs and Tablets

    ProSupport Plus for PCs and Tablets

    ProSupport Plus provides the support essentials to reduce IT effort, protect devices and prevent issues from happening.

  6. SupportAssist

    SupportAssist

    Reduce IT effort and downtime with automated, proactive support software available for select Dell server, storage, networking, and end user devices.

  7. dell prosupport services

    TechDirect

    Available via online portal, mobile app or APIs, this self-service tool is designed for customers to simplify support case management and parts dispatching for enterprise and end user devices.

  8. dell prosupport value-added services

    Specialized On-site Services

    With additional on-site staff from Dell, get the on-the-spot help you need to improve response times and implement critical projects.

Resources

  1. Dell ProSupport Enterprise Suite Brochure

    Dell ProSupport Enterprise Suite Brochure

    Dell ProSupport offers highly trained experts around the clock and around the globe to address your IT needs, minimize disruptions and maintain a high level of productivity.

  2. Click here to read PDF

    Supporting the Complex Data Center White Paper

    This IDC white paper outlines the importance of support services in data center environments.

  3. Click here to read PDF

    Janitza sets up reliable network to accommodate its growing business

    01/08/2016

    A manufacturer of power management technology in Germany was expanding and needed a reliable, easy-to-manage network to support it, which it achieved with Dell N-Series switches.

  4. Click here to read PDF

    Dell ProSupport Plus Data Sheet

    Learn the ways Dell ProSupport Plus proactively improves performance through environmental intelligence, elite engineers and technical account management.

Services

  1. dell prosupport

    Dell ProSupport

    Whether you are a small business or global enterprise, this support package provides hardware and software support designed to give you peace of mind.

  2. dell prosupport accelerated response time services

    Parts and Labor Response Options

    When you need parts or a technician, our next-day and same-day service options to keep things up and running.

  3. Accidental Damage Services

    Accidental Damage Service

    Minimize out-of-pocket expenses for unplanned computer repairs due to things like liquid spills, electrical surges, falls and other accidental damage.

  4. Keep your hard drive

    Keep Your Hard Drive

    Retain complete control of your data in the case of a hard drive failure. If you need a replacement, you keep your failed drive for security purposes.

  5. SupportAssist

    SupportAssist

    Reduce IT effort and downtime with automated, proactive support software available for select Dell server, storage, networking, and end user devices.

Resources

  1. Dell ProSupport and Dell Premium Support Collaborative Assistance

    Dell ProSupport and Dell Premium Support Collaborative Assistance

    This datasheet provides a list of vendors we collaborate with to solve customer issues. Product and service availability vary by country.

  2. Dell ProSupport Comprehensive Software Support: Client and Enterprise

    Dell Comprehensive Software Support: Client and Enterprise

    This data sheet provides a list of all software products that we troubleshoot and support. Our ProSupport Suite and Premium Support services cover software installed on server, networking and storage hardware as well as end-user desktops, notebooks, thin clients and tablets..

  3. TechDirect FAQs

    TechDirect FAQs

    TechDirect FAQs.

  4. Click here to read PDF

    Accidental Damage Service for PCs and tablets

    01/01/2015

    Learn how to recover quickly when your PC or tablet experiences damage due to accidental spills, drops and other common mishaps with Dell Accidental Damage Service.

  5. support-services-it-advisory-services-datasheet.pdf

    IT Advisory Services Data Sheet

    02/10/2013

    Dell IT Advisory Services is a comprehensive two-tier program that delivers proactive reporting and analytics helping you focus on the strategic initiatives that impact your organization’s bottom line. This datasheet provides an overview of the service.

Services

  1. dell prosupport value-added services

    ProSupport for Multivendor Software

    Access our global team of certified engineers for troubleshooting select third-party software.