Business Process Outsourcing

Automate critical business processes using Dell Automated Full-Time Equivalent (AFTEs).

The Dell AFTE solution includes over 50 vertical-specific and vertical-agnostic tools that reduce, if not completely eliminate, human effort by automating repetitive, high-volume and rules-based tasks.

Dell AFTEs enable full or partial replacement of human effort by applying key concepts of robotic process automation.

Dell AFTE solution,
  • Utilizes industry-specific and process agnostic automation to reduce effort by 25–30 percent
  • Improves compliance and the output quality by reducing errors
  • Enables 24x7 workflows that can be used with most systems including web-based, remote desktop applications and bespoke software
  • Expands process volume over time with a recursive logic and implementation methodology
For more information how you can transform your business process, contact bpo@dell.com
Talk to Dell About Business Process Outsourcing Services.
Dell World 2015


  1. Payer Claims and Policy Administration

    Payer Claims and Policy Administration

    Stay ahead of rising costs and changing healthcare reforms with outsourced claims and policy administration services from Dell.


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    Revenue Cycle Management for Physician Practices

    Dell Services can help you optimize your revenue cycle to provide the resources needed to care for patients, while positioning your practice for the future.

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    Beth Israel Deaconess Hospital-Plymouth prepares for ICD-10 compliance with help from Dell Services


    Large hospital teams up with the Dell Healthcare Management Consulting Practice Group to collaborate on ensuring ICD-10 compliance and reduce financial risk.

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    Health Net Connect teams with Dell OEM Solutions to deliver their product on a global scale


    Telemedicine provider gains global scale virtually overnight for its patient-monitoring system by engaging Dell OEM solutions. Doing so helped cut months from its time-to-market and avoided $20 million in payroll.

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    Kittitas Valley Healthcare gains efficiency by placing its EHR solution on the Dell Secure Healthcare Cloud


    Rural hospital finds new clinical and operating efficiencies, as well as better continuity in delivering primary patient care to its community, by placing their EHR system securely in Dell’s cloud.

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    Dell Services for pharmaceutical and medical device companies


    Dell Business Process Outsourcing (BPO) has developed a suite of offerings designed specifically for medical device and pharmaceutical enterprise. This datasheet provides an overview of the services, which build brand loyalty through improved customer engagement and cut administration costs by 25 –30 percent.

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    When Hurricane Sandy flooded its Lower Manhattan headquarters in October 2012, EmblemHealth contacted Dell to provide 900 Latitude laptops in less than two weeks to help get about 700 displaced employees working again.

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    The Commonwealth of Massachusetts Health Insurance Connector Authority


    The Connector breaks new ground in providing access to affordable health insurance for Massachusetts residents.

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    ICD-10 solutions from Dell Services


    Let us help you minimize the financial and technological impact of ICD-10


  1. Discrete Function Outsourcing Services

    Discrete Function Outsourcing Services

    “Do more with less.” It’s a common refrain in a challenging economy. Yet increased global competition means that you also need to launch new and innovative products to stay ahead.

  2. Life Insurance Product Support

    Life Insurance Product Support

    With outsourced product support from Dell Services, we can help you adapt to newer technology platforms — while also delivering more value to your customers.

  3. LifeSys Policy Processing System

    LifeSys Policy Processing System

    With the LifeSys processing system from Dell Services, you can consolidate all of your operations into a single platform.

  4. Insurance Administrative Services

    Insurance Administrative Services

    With outsourced policy administration services from Dell, you can become more efficient and competitive while staying ahead of escalating costs.


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    Dell Insurance Services -- a business partner for life


    Trying to keep pace with the latest insurance products, regulations and technologies? Dell offers insurance third-party administration (TPA) services with more than 2,000 dedicated experts. Choose our end-to-end solution that covers the entire insurance lifecycle: new business, policy issue, administration, billing, correspondence, claims and reporting. We also help you speed new products to market on our LifeSys platform.

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    Insurance Data Entry Services Data Sheet

    Dell Insurance Services provide the flexible data entry services you need. We perform data entry on incoming life, health and annuity applications, as well as other policy documents.

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    Insurance Imaging and Indexing Services Data Sheet

    Dell's imaging and indexing services provide insurance companies with the flexibility to handle scalability, cost and business continuity concerns.

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    Insurance Staff Augmentation Solutions Data Sheet

    Dell Services Insurance Staff Augmentation Solutions helps you manage operational challenges with flexible staffing.

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    Dell Life Insurance BPO Services — Unclaimed Property Data Sheet

    Dell’s Unclaimed Property service compares your customer database against the SSA’s death master file, identify deceased insureds and perform other critical services.

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    Dell Automated Full Time Equivalent


    Enhance compliance, increase productivity and reduce cost with robotic automation Manual effort in routine tasks often lead to errors and cost you time and money you can’t afford to waste. Dell Automated Full-Time Employee (AFTE) helps you improve business outcomes with a full suite of 50+ industry specific and vertical agnostic automation tools. To transform your process with automation, email us at bpo@dell.com.

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    ComBill Insurance Services: A comprehensive billing solution for voluntary benefits


    ComBill delivers comprehensive billing for voluntary benefits. The solution consolidates and streamlines billing and reconciliation for multiple products or services for worksite, group and voluntary benefits. Brokers, insurance carriers and healthcare exchange (HIX) vendors can combine products administered on separate systems into a single bill, providing a clean premium reconciliation file. Learn more in this data sheet.

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    HealthMarkets gains business flexibility by partnering with Dell Services


    To help manage unpredictable spikes in workflow, and recoup time and money to transform its operations, an insurance company engaged Dell Services for business process outsourcing to lower claims processing costs by 40% and call-center costs by 57%.

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    Transforming Healthcare and Voluntary Benefits: Insurance Marketplaces Pose Both Opportunities and Challenges – White Paper


    The coming Health Insurance Marketplaces will be fundamentally different from the employer-oriented insurance market that has dominated healthcare for decades. Success in this new marketplace will require a high level of agility.

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    Dell Worksite/Voluntary Benefits Services - Data Sheet


    Dell Insurance Services provides a full array of technology and business process outsourcing services to support your worksite/voluntary benefits business.


  1. Procurement Services

    Procurement Services

    Take advantage of Dell’s global staff, resources, infrastructure and experience to handle your core procurement functions.

  2. Knowledge Processing Outsourcing and Analytics

    Knowledge Processing Outsourcing and Analytics

    Dell Services can help you improve customer insights, maximize the returns, optimize supply chain and prevent credit card fraud.

  3. Finance and accounting

    Finance and accounting

    Improve cash flow, lower transaction processing costs and help ensure compliance with Sarbanes-Oxley through market-leading solutions, and our data capture and business processing centers worldwide.

  4. Customer service

    Customer service

    Effective multichannel customer support is critical to the success of your company. Dell can help you integrate fragmented systems to provide exceptional support for your customers, whether they contact you via phone, email, website or social media.


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    Ecommerce Services for the Mid-Market Data Sheet

    Dell provides a full set of technology and process solutions to help you achieve your ecommerce goals.

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    Dell™ Finance and Accounting Business Process Services

    Dell provides services that can help you improve your F&A operations using a standardized set of shared processes.

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    Dell Services Contact Center Solutions

    Reduce costs, improve service and increase customer satisfaction by transforming your contact center with Dell Services Contact Center Solutions.

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    Dell Front-Office Business Process Outsourcing Solutions

    Dell Front-Office Business Process Outsourcing (BPO) Solutions provide a wide range of services and also enables customers take advantage of our global infrastructure, domain expertise and leading technology to help them handle core customer service functions.

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    Decoding Dynamic Discounting


    Automating the entire Procure to Pay (P2P) cycle to enable dynamic discounting helps you reduce spend, improve cash flow and strengthen vendor relationships. To know more on how how Dell can transform your accounts payable processes and increase business value, contact us at bpo@dell.com

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    Dell Business Process Outsourcing Services through Automated Full-Time Equivalent


    The Dell Automated Full-Time Employee (AFTE) is an extension of business process, or BPO automation, where automated script/process tools eliminate the need to hire staff for repetitive tasks. Learn all about AFTE in this datasheet.

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    Dell Finance and Accounting BPO Services


    The need to focus on customers and increasing market competition, leaves almost no time for you to focus on improvements and transformation. Dell BPO Services can transform your finance and back-office business processes and improve the operational effectiveness.

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    Business Process Outsourcing Services Brochure


    Maximize resource efficiency by focusing on core competencies.

  9. Creating Sustainable Value

    Creating Sustainable Value: Outsourcing Finance and Accounting Processes


    Dell provides a variety of high value-added services focused on information technology, application development and maintenance, business processes and engineering services support.


  1. Dell Business Process Management Suite

    Process improvement and consulting

    Enhance processes and achieve compliance with international standards and models, including ISO 9001 and Six Sigma.