Help Me Choose: Warranty and Services

 
Dell ProSupport provides easy access to ProSupport Engineers who can help with any hardware or software issue or question and Next Business Day onsite support after remote diagnosis*. With ProSupport, you can maintain your productivity and stay connected with your day-to-day activities.

Why ProSupport?

  • You will have a single resource for software, hardware and operating system expertise

    • Speak with an advanced trained technicians by phone or online - 24 hours a day, 7 days per week

  • Support for software:
     
    • Simple “how-to” instructions for software applications in the following categories: browser, e-mail, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software such as Genuine Windows 7, Windows 8 or newer, Microsoft Office, McAfee Antivirus, Quicken, Adobe Photoshop, and more

  • Connect your computer to existing networks:
     
    • We’ll help you with wired or wireless networks. Excludes setting up a new network

    Stay productive with your digital life:
    Dell ProSupport includes Next Business Day On-site Service after Remote Diagnosis*. When you speak to our ProSupport Engineers and it is determined that your computer situation cannot be resolved remotely, an expert technical support agent will come to you. Never lose productivity with premium hardware and software support available when you need it, where you need it – convenient for you.

    Without Dell ProSupport, you will receive hardware warranty phone support during local business hours. Depending on the hardware product, additional repair options may be available for an additional fee.

    *Availability and terms of Dell Services vary by region. For more information, visit Dell.com/servicecontracts.

  • No matter how careful you are, accidents happen. Dell Accidental Damage Service helps protect your laptop against the challenges of everyday use. You’ll get system repair or replacement for accidents not otherwise covered by the Limited Hardware Warranty, including:
    • Electrical surges and screen breaks
    • Liquid spills
    • Accidental drops and falls

    Why Accidental Damage Service?

    Dell Accidental Damage Service helps you handle life’s mishaps easily and cost effectively so you can spend less time dealing with spills or drops and more time enjoying your device.
    • Minimize unplanned expenses and downtime
    • Protect systems in high-risk usage environments
    • Get repair or replacement for unexpected mishaps
    Diagnostic & TroubleshootingDell Basic Hardware Service Dell ProSupport
    Business Hours Support — Phone support during local business hours Yes Yes
    24x7 Support — 24x7x365* phone and online support with Dell experts for both hardware and software troubleshooting No Yes
    Third-party collaborative assistance for hardware and software support — Simplify software troubleshooting with a single call No Yes
    Application/software "how to" troubleshooting on popular applicationsNo Yes
    Parts & Labor Dispatch
    Return for Repair after Remote Diagnosis**YesYes
    Next Business Day On-site after Remote Diagnosis** parts and/or labor dispatchYesYes

    *Availability and terms of Dell Services vary by region. For more information, visit Dell.com/servicecontracts.

    **Remote Diagnosis is determined by online/phone technician of cause of issue, which may take multiple extended sessions. If issue is covered by Limited Hardware Warranty* and not resolved remotely, shipping instructions will be provided. Next Business Day shipping not available in all areas, which may delay repair and return times. Other conditions apply. For complete details about Rapid Return for Repair after Remote Diagnosis Service, visit Dell.com/servicecontracts