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SupportAssist

Automated proactive and predictive support technology

The best time to solve a problem is before it happens. The automated proactive and predictive technology SupportAssist* helps reduce the steps and time to resolution, often detecting issues before they become a crisis. Benefits include:

  • Value  - SupportAssist is available to all customer at no additional charge.
  • Improve productivity - replace manual, high effort routines with automated support.
  • Accelerate time to resolution - receive issue alerts, automatic case creation and proactive contact from Dell experts. 
  • Gain insight and control - optimize enterprise devices with monthly ProSupport Plus reporting and get predictive issue detection before the problem starts.
Available for enterprise systems and PCs, our exclusive SupportAssist technology is included with all support plans but features vary based on service level agreement.

Did you know you can also use SupportAssist on your personal PCs? Learn more

SupportAssist for PCs
With years of experience proactively monitoring data centers, Dell is the first company in the PC industry to offer automated proactive and predictive support for issue prevention and resolution.* Results from a recent study show the benefits of SupportAssist when used with ProSupport Plus:

  • Up to 91% less time on the phone*
  • Up to 72% fewer steps in the support process*
SupportAssist for Enterprise
SupportAssist for enterprise systems offers remote monitoring, automated system state information collection, automatic case creation and proactive contact from technical support on select Dell EMC server, storage, and networking devices.

ProSupport Plus customers take advantage of the full set of SupportAssist features, including predictive issue detection and monthly optimization reports. A recent study found that ProSupport Plus with SupportAssist can resolve issues up to 90%* faster than with basic hardware warranty alone

Find resources and download now to get started.

Contact a Dell expert

Downloads

  1. SupportAssist for PCs (32-bit Windows)

    IT teams can deploy this version to manage issue alerts within TechDirect on behalf of their end users.

  2. SupportAssist for PCs (64-bit Windows)

    IT teams can deploy this version to manage issue alerts within TechDirect on behalf of their end users.

  3. SupportAssist for End Users

    Don’t have an IT team? Businesses without IT teams can use this version, which allows employees to use SupportAssist themselves. Employees will receive issue alerts and update recommendations.

Resources

  1. Deployment Guide

    IT teams use this guide for set-up instructions on how to deploy SupportAssist to send alerts for end user PCs to TechDirect. The online portal TechDirect provides a single view of PC issues across your company, making management easier

  2. User Guide

    End users will learn more about using SupportAssist on their PC.

  3. Brochure

    View this two-page brochure to learn more about how SupportAssist can help you support your PCs with less effort.

  4. SupportAssist Community Group

    Ask questions, get answers and watch tutorial videos on this community dedicated to SupportAssist.

Downloads

  1. SupportAssist Enterprise Windows management server

    SupportAssist Enterprise monitors up to 15,000 server, storage and networking devices. It can be used as a stand-alone application or with OpenManage Essentials (OME) or Microsoft System Center Operations Manager (SCOM).

  2. SupportAssist Enterprise Linux management server

    SupportAssist Enterprise monitors up to 15,000 server, storage and networking devices. It can be used as a stand-alone application or with OpenManage Essentials (OME) or Microsoft System Center Operations Manager (SCOM).

  3. San Headquarters (SAN HQ) on PS Series Storage

    SupportAssist also comes embedded on select Dell EMC devices including PowerEdge 14th Generation (14G) servers and PS Series and SC Series storage arrays. These versions of SupportAssist come preinstalled and monitor only the individual device.

  4. Enterprise Manager Storage Center Operating System (SCOS) on SC Series Storage

    SupportAssist also comes embedded on select Dell EMC devices including PowerEdge 14th Generation (14G) servers and PS Series and SC Series storage arrays. These versions of SupportAssist come preinstalled and monitor only the individual device.

Resources

  1. Data Sheet

    With years of experience proactively monitoring datacenters, Dell is now bringing you proactive and predictive support for client systems.

  2. Frequently Asked Questions

    Get answers to frequently asked questions about SupportAssist Enterprise.

  3. SupportAssist Community Group

    Join the conversation on the user forum, access technical resources including technical videos.