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TechDirect

From deployment to support, the TechDirect portal gives your IT experts the tools they need to efficiently manage Dell EMC products. Conveniently available 24x7, you can request support for in-warranty systems and manage staff certifications. Enjoy even more TechDirect features when you purchase ProDeploy Plus for client systems.

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Management made easy

Deployment
Deployment ProDeploy services help you get more out of your technology starting on day one.

ProDeploy Client Suite
From the comfort of your office and with the click of a mouse, manage every task required to get PCs from our factory to your employees’ desks, up and running. And with TechDirect, you can execute faster and with less risk of mistakes.

Your Dell EMC engagement manager has visibility to your deployment details so he or she is always up-to-date. TechDirect allows you to:
  • Save and re-use deployment project profiles
  • Download the ImageAssist tool to create a single cross platform image
  • Upload your image
  • Select BIOS settings
  • Request asset tags and reports
  • Wipe system data*
  • Specify deployment instructions
  • Check project status whenever, wherever

Dell EMC partners are invited to resell or co-deliver ProDeploy Client Suite.
Learn more.
Education
 EducationDell Certification
Access all your certification and authorization needs for client and enterprise devices in one place. Learn more.
  • Schedule certification and authorization exams
  • Download study guides
  • View transcripts of completed courses and exams
Support
SupportIncrease IT staff productivity by up to 90%* when supporting your devices. With over 1.4 million self-dispatches processed each year, TechDirect has proven its effectiveness as a support tool.
  • Self-dispatch replacement parts
  • Request technical support
  • Receive automated proactive and predictive SupportAssist alerts on PCs and tablets
  • Integrate TechDirect APIs into your existing help desk

Are you a partner providing support to end customers? If so, TechDirect was designed with you in mind. Centralize support operations and self-dispatch replacement parts directly to your customers.

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Featured Video

TechDirect: Empowering IT Experts Through Online Self-Service

TechDirect is the easy, convenient and flexible way to manage your Dell EMC products throughout their lifecycles – from deployment to education and support.

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