Help Me Choose: Warranty Options

In-Home Service 
with Premium Phone Support
In-Home hardware repairyes
Speed of repairs1–2 Business Days
Premium Phone Supportyes
Faster call answering timesyes
24x7 round-the-clock phone supportyes
Software supportDuration of Warranty
In-Home Service with Premium Phone Support includes all features mentioned below: 
In-Home Service After Remote Diagnosis
InHome Service After Remote Diagnosis
If your system’s issue is covered by Dell’s Limited Hardware Warranty and that issue cannot be resolved remotely, this service enables you to have a technician and/or part dispatched to your home usually in 1–2 business days following remote diagnosis.
Premium Phone Support 
Premium Phone Support — With Premium Phone Support, you’ll get “how to” support from a dedicated Alienware advanced technician for operating system and common software applications, plus assistance related to anti-virus setup, data transfer, data backup and wireless network device setup. Whether the software is preinstalled or purchased separately from, we can help.

Gaming Support: Help with in game repair and troubleshooting and game installation. Troubleshooting includes distorted image/audio/video playback issues, game freezes, error messages and driver update issues. Basic gaming peripheral setup also included.
Get expert support: Speak to a dedicated Alienware advanced technician.
Faster call answering times than standard phone support.
Getting started with anti-virus: Let us help in setting up your anti-virus software and scheduling automated scans. Excludes virus or spyware removal.
Need help with your operating system? Alienware can help you restore your system back to original factory settings.
Connect your computer to existing networks: We’ll help you with wired or wireless networks. Excludes setting up a new network.
Connect your peripherals to your computer: Assistance helping you connect a printer or peripheral to your computer. Excludes advanced Bluetooth® or WiFi connections.
Need help with data transfer or backup? We provide you simple “how-to” instructions to transfer files to your new computer or perform data backup.
Software assistance:
  • “Step-by-step” support for Dell-branded software
  • Simple “how-to” instructions for software applications in the following categories: browser, email, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software such as Windows 7 , Microsoft Office, McAfee® Antivirus, Quicken, Adobe® Photoshop
  • We will help you install, uninstall and reinstall all other software purchased from Dell not listed in above categories.