Help Me Choose: Warranty Options

 
In addition to your Dell Limited Hardware Warranty* and Basic Service Plan, you may choose one of the following recommended service plans.
 EssentialPremium
One-Year InHome Service

Yes

Yes

InHome Service after Remote Diagnosis
  • Extended Hardware Phone Technical Support 
  • Fair repair turnaround in usually 1–2 business days

Yes

Yes

Premium Phone Support
  • 24x7 Software Phone Support
  • Faster call answering times
  • Help with how-to questions, such as data transfer or backup, wireless network setup, anti-virus setup, restoring your system back to factory settings and more!

No

Yes

 Essential Service Package
One-Year InHome Service After Remote Diagnosis

Protect your investment with 1 year of InHome Service After Remote Diagnosis. When you choose an essential service, you will get:

  • InHome Service After Remote Diagnosis

If your system's issue is covered by Dell's Limited Hardware Warranty* and that issue cannot be resolved remotely, this service enables you to have a Dell technician and/or part dispatched to your home usually in 1–2 business days following remote diagnosis.

  • Extended Phone Technical Support for Your Hardware

If you're faced with a hardware failure, Dell technical support is just a phone call away.

 

Premium Service Package
Includes all features in the essential package

1–3 Years InHome Service With Premium Phone Support

Premium Phone Support features include:
  • Support for operating system and common software applications (email, productivity, financial, internet browser, photo/video editing software). Examples include Windows 7 OS, Microsoft® Office®, QuickBooks®, McAfee® SecurityCenter and Adobe® Photoshop®
  • Support for preinstalled software and software that was purchased separately
  • Includes help with how-to questions, such as installation and uninstall assistance, data transfer or backup, wireless network setup, anti-virus setup and restoring your system back to factory settings
  • Wired/wireless networking and printer setup assistance
  • 24x7 round-the-clock Phone Technical Support
Dell Expert Support
Direct Access to Dell experts to help set up your system right the first time