Help Me Choose: Warranty Options

 
ServiceGood Better Best 
In-Home Service After Remote Diagnosis
  • First 30 Days Software Support
  • Fair repair turnaround in usually 1–2 business days

yes

yes

yes

In-Home Service with Premium Phone Support
  • Duration of Warranty Software Support
  • Faster call answering times
  • 24x7 Round-the-clock phone support
  • Help with how-to questions, such as data transfer or backup, wireless network setup, anti-virus setup, restoring your system back to factory settings and more!

no

yes

yes

Accidental Damage Protection with Premium Phone Support
Repair or replacement of system for:
  • Liquid or spills on or in unit
  • Drops, fall or other collisions
  • Electrical surges
  • Broken LCD due to a drop or fall

no

no

yes

Good Service Package
In-Home Service after Remote Diagnosis 

The Peace of Mind you need.

In-Home Service after Remote Diagnosis
If your system's issue is covered by Dell's Limited Hardware Warranty and that issue cannot be resolved remotely, this service enables you to have a technician and/or part dispatched to your home usually in 1–2 business days following remote diagnosis.


Better Service Package
Includes all features in the Good package 
 Premium Phone Support
Premium Phone Support features include:
  • Support for operating system and common software applications (email, productivity, financial, internet browser, photo/video editing software).Examples include Genuine Windows® 7 OS, Microsoft® Office®, QuickBooks®, McAfee® SecurityCenter and Adobe® Photoshop®
  • Support for preinstalled software and software that was purchased separately
  • Includes help with how-to questions, such as installation and uninstall assistance, data transfer or backup,
  • Wired/Wireless networking and printer setup assistance
  • 24x7 Round-the-clock phone support
Dell Expert Support
Direct Access to Dell experts to help set up your system right the first time

Best Service Package
Includes all features in the Better package 
 Accidental Damage Service

accidental damage

Accidental Damage Service
Relax, we've got you covered. Protect your computer against life's accidents with our Accidental Damage Service.

Accidental Damage Service protects your investment by providing repair and/or replacement of your Dell system in the event of an accident. This service covers repairs not covered under the Limited Hardware Warranty, including:

Surges and Screen Breaks
Repair or replacement of your computer
in the event of an unforeseen electrical
surge or screen break or original monitor
(LCD or flat panel) damage.
Liquid Spills
Repair or replacement of your computer
in the event of liquid spilled on or in unit
Accidental Drops and Falls
Repair or replacement of your computer
in the event of drops, fall or other
accidental collision.


                    Good                     BetterBest
In-Home ServiceIn-Home Service with
Premium Phone Support
Accidental Damage Protection
with Premium Phone Support
In-Home hardware repairyesyesyes
Speed of repairs 1–2 Business Days1–2 Business Days1–2 Business Days
Premium Phone Support noyesyes
Faster call answering times noyesyes
24x7 Round-the-clock phone support noyesyes
Software support First 30 DaysDuration of warrantyDuration of warranty
Protection against spills, drops, surges and other accidental damage nonoyes