Help Me Choose: Warranty Options

 
In addition to your Dell Limited Hardware Warranty* and Basic Service Plan, you may choose one of the following recommended service plans.
 EssentialPremium
One-Year InHome Service

Yes

Yes

InHome Service after Remote Diagnosis
  • Extended Hardware Phone Technical Support 
  • Fair repair turnaround in usually 1–2 business days

Yes

Yes

Premium Phone Support
  • 24x7 Software Phone Support
  • Faster call answering times
  • Help with how-to questions, such as data transfer or backup, wireless network setup, anti-virus setup, restoring your system back to factory settings and more!

No

Yes

 Essential Service Package
One-Year InHome Service After Remote Diagnosis

Protect your investment with 1 year of InHome Service After Remote Diagnosis. When you choose an essential service, you will get:

  • InHome Service After Remote Diagnosis

If your system's issue is covered by Dell's Limited Hardware Warranty* and that issue cannot be resolved remotely, this service enables you to have a Dell technician and/or part dispatched to your home usually in 1–2 business days following remote diagnosis.

  • Extended Phone Technical Support for Your Hardware

If you're faced with a hardware failure, Dell technical support is just a phone call away.

     

    Premium Service Package
    Includes all features in the essential package

    1–3 Years InHome Service With Premium Phone Support

     testPremium Phone Support features include:
    • Support for operating system and common software applications (email, productivity, financial, internet browser, photo/video editing software). Examples include Windows 7 OS, Microsoft® Office®, QuickBooks®, McAfee® SecurityCenter and Adobe® Photoshop®
    • Support for preinstalled software and software that was purchased separately
    • Includes help with how-to questions, such as installation and uninstall assistance, data transfer or backup, wireless network setup, anti-virus setup and restoring your system back to factory settings
    • Wired/wireless networking and printer setup assistance
    • 24x7 round-the-clock Phone Technical Support
    Faster Response
    Faster call answering times than standard Dell phone support 
    Dell Expert Support
    Direct Access to Dell experts to help set up your system right the first time