Help Me Choose: Warranty Options

We recommend Dell ProSupport for the peace of mind you need — whenever, wherever.

BasicDell ProSupport
On-Site Service After Remote DiagnosisYes Yes
24x7 technical phone support NoYes
Remote assistance on network setup NoYes
How to & Getting started software assistance No Yes
Select 3rd party software assistance NoYes
Basic Service Package 1–3 years On-site Service After Remote Diagnosis 

Protect your investment with 1–3 years of On-Site Service After Remote Diagnosis. When you choose an basic service, you will get:

On-Site Service After Remote Diagnosis
If your system’s issue is covered by Dell’s Limited Hardware Warranty1 and that issue cannot be resolved remotely, this service enables you to have a Dell technician and/or part dispatched to your home usually in 1–2 business days following remote diagnosis.

 1–3 years Dell ProSupport
Introducing Dell ProSupport — 24x7 phone support for hardware and software service, a new way to get the most from your computer. You can count on us for a great experience and rapid support.

With ProSupport, you can expect:
  • Faster call answering times than standard Dell phone support
  • 24x7 phone support with hardware and software Dell experts
  • Single point of accountability and case management with highly-trained experts
  • Third-party collaborative assistance for hardware and software support — Simplify software troubleshooting with a single call
  • Simple “how-to” instructions for software applications in the following categories: browser, email, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software such as Windows 7, Windows 8, Microsoft Office, McAfee Antivirus, Quicken, Adobe Photoshop and more
  • On-site service with labor and parts, usually within 1 or 2 business days after remote diagnosis