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Support Services

Support Services typically provide technical support and instructions on how to request a repair or replacement for certain Dell products due to defects in materials or workmanship. Please consult your relevant Service Description, together with your country specific Consumer Terms of Sale (which set out Warranties provided by Dell) for details of your Support Services cover (including any limitations or exclusions) and process. Please note that all Dell products are offered with some form of Support Service (may also be referred to as Dell Warranty – not to be confused with Consumer customer statutory warranty rights, this is contractual), which may be described as a Basic or Limited Hardware Service, a Collect & Return Service or an At Home Service.

If you purchased hardware, software, peripherals or accessories manufactured by a third party, those products generally will be subject to a third party manufacturer’s warranty or guarantee. In addition, certain Dell or third-party services sold to you by Dell may cover third party products, as specified in the applicable Service Description.

For any service that requires remote diagnosis (whether online or by phone), you may be asked to access the inside of your product (where safe to do so) or to participate in troubleshooting until a cause can be isolated. The time period for dispatching a part or providing other assistance following remote diagnosis is specified in the applicable service description posted on this page.

Not all services are available for purchase on all Dell products. If no Service Description or Offer Specification is shown below, please contact your local Consumer Sales team to confirm the availability of this service in your country.

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