Highlights
  • Reduce the amount of time you spend on phone troubleshooting, and schedule diagnosis and repair activities at your location, on your terms.
  • When you stock critical parts alongside your critical systems, you immediately service your systems when the need arises.
  • Rely on Dell experts to provide on-site incident management, as well as diagnosis, troubleshooting and repair

Specialized Onsite Services Data Sheet

On-site technical expertise, on demand

Routine maintenance and day-to-day support often consume the majority of your staff’s resources — leaving less time to handle incoming requests for new IT projects and respond quickly to technical emergencies, and less budget to keep specialized experts on staff.

With Dell ProSupport you can easily augment your daily IT staff resources or tap into specific technical expertise for critical projects. We offer a range of flexible support options, making it easy to get the help you need, right when you need it:
  • On-site diagnosis, troubleshooting and repair — Resolve a technical issue quickly, and request a highly skilled technician to provide on-site problem resolution with just one call
  • On-site parts management — Having parts conveniently available at your location eliminates delivery and dispatch time, helping you close trouble tickets faster
  • Additional staff support at your location — Flexible staffing options can give you access to the experts you need, so your staff is free to focus on other critical duties