Help Me Choose: Warranty and Services



Depending on the hardware product, your system purchase includes a Dell 1 or 3 year Base Warranty with either Collect & Return or On-site service and hardware-warranty phone support during local business hours. 

Depending on the hardware product, additional repair options may be available. For more information, visit 

Premium Phone Support

Dell ProSupport provides easy access to in- region ProSupport Engineers 24x7 who can help with any hardware or software issue or question with onsite support after remote diagnosis.*

With ProSupport, you get help maintaining productivity for your technology so you can focus on more important things.

Why ProSupport

  • Single Source for hardware and software needs
  • Easy access to in-region advanced technology experts by phone or online - 24 hours a day, 7 days per week.
  • "How-to” help for software applications in the following categories: browser, e-mail, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software such as Genuine Windows 7, Windows 8 or newer, Microsoft Office, McAfee Antivirus, Quicken, Adobe Photoshop, and more
  • Help connecting to your network - We’ll help you with wired or wireless networks. Excludes setting up a new network
  • Next Business Day On-site Service after Remote Diagnosis* - When you speak to our ProSupport Engineers and it is determined that your computer situation cannot be resolved remotely, an expert technical support agent will come to you.

*Availability and terms of Dell Services vary by region. For more information, visit 


Warranty Extension

Enjoy uninterrupted protection for the life of your device. Extend your Dell warranty to receive ongoing coverage for repair and part replacement beyond the initial 1 year term. Extensions are available in a 2 year term, starting at the date of purchase.

Accidental Damage service

Dell Accidental Damage Protection and Dell Accidental Damage with Theft Protection

Accidents happen – Dell can help. Minimize the unplanned downtime by protecting your system against unforeseen mishaps caused by drops, spills, surges and breakages. Ideal for systems exposed to high-risk usage and environments, Accidental Damage Protection picks up where your limited hardware warranty leaves off and provides you with the repair or replacement of your product.
Diagnostic & TroubleshootingDell Base Warranty Dell ProSupport 
Business Hours Support - Phone Support during local business hoursyes yes
24 x 7 Support - 24 x 7 x 365 phone and online support with Dell experts for both hardware and software troubleshooting no yes
Third-party collaborative assistance for hardware and software support — Simplify software troubleshooting with a single call no yes
Application/software "how to" troubleshooting on popular applications no yes
Escalation management for critical events no yes
Multivendor hardware support for environments beyond Dell hardware no yes
Parts & Labor Dispatch
Return for Repair after Remote Diagnosis no yes