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Support Services

Prosupport plus services

Complex environments require true enterprise-class support

The enterprise landscape is evolving at a fast pace, and the pressure to introduce new technologies into your IT environment has never been greater. Managing maintenance costs, vendor requirements and system stability demands requires time and expertise — but doing so results in substantial business benefits.

Dell Support Services makes it easy to respond to IT demands and complexities. We will provide you with expert assistance, tools and technologies that will keep your users up and productive, allowing you to focus on business growth and stay competitive. Find out more about our industry-leading IT support options for your hardware and software systems.
Talk to Dell About Support Services

Services

  1. Dell ProSupport Plus for PCs and Tablets

    ProSupport Plus for PCs and Tablets

    ProSupport Plus provides the support essentials to reduce IT effort, protect devices and prevent issues from happening.

  2. dell prosupport

    Dell ProSupport

    Whether you are a small business or global enterprise, this support package provides hardware and software support designed to give you peace of mind.

  3. Accidental Damage Services

    Accidental Damage Protection (and with Theft Protection)

    Minimize out-of-pocket expenses for unplanned computer repairs due to liquid spills, electrical surges, falls and other types of accidental damage.

  4. dell prosupport accelerated response time services

    Parts and Labor Response Options

    When you need parts or a technician, our next-day and same-day service options to keep things up and running.

  5. data & asset protection services

    TechDirect

    Available via online portal, mobile app or APIs, TechDirect is designed for customers to simplify support case management and parts dispatching for enterprise and end user devices.

  6. Keep your hard drive

    Keep Your Hard Drive

    Retain complete control of your data in the case of a hard drive failure. If you need a replacement, you keep your failed drive for security purposes.

  7. dell prosupport value-added services

    IT Advisory Services

    Reduce unplanned downtime and optimize operational performance and stability with IT Advisory Services (ITAS), a two-tier program featuring proactive reporting and analytics.

  8. Dell SupportAssist

    Dell SupportAssist

    Get ahead of hardware issues with Dell SupportAssist.

Resources

  1. Dell-ProSupport-Plus-Complete-Support-for-PCs-and-tablets.jpg

    Dell ProSupport Plus Video

    Dell introduces the most complete support for PCs and tablets – ProSupport Plus. It’s the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

  2. ProSupport Plus

    ProSupport Plus: The most complete support service for PCs and tablets (Brochure)

    23/02/2015

    ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

Services

  1. Dell ProSupport Plus

    Dell ProSupport Plus for Enterprise

    Enjoy first-class system maintenance, expertise and technical support assistance and keep your focus where it matters — on your business.

  2. Dell Data Storage, Protection and Management

    Dell ProSupport

    Our highly trained experts and software options deliver enterprise-level, tech-to-tech support for your hardware.

  3. ProSupport for Data Center

    Dell ProSupport Flex for Data Center

    This customized support offering allows you to adjust for growth and new technology offerings without compromising support levels.

  4. dell prosupport accelerated response time services

    Parts and Labor Response Options

    When you need parts or a technician, our next-day and same-day service options to keep things up and running.

  5. dell prosupport services

    TechDirect

    Available via online portal, mobile app or APIs, this self-service tool is designed for customers to simplify support case management and parts dispatching for enterprise and end user devices.

  6. Dell SupportAssist

    Dell SupportAssist

    Get ahead of hardware issues with Dell SupportAssist.

  7. dell prosupport value-added services

    Specialized On-site Services

    With additional on-site staff from Dell, get the on-the-spot help you need to improve response times and implement critical projects.

Resources

  1. Click here to read PDF

    Dell ProSupport Plus Data Sheet

    Learn the ways Dell ProSupport Plus proactively improves performance through environmental intelligence, elite engineers and technical account management.

  2. 2013-aaeron-10012656.jpg

    Aareon AG - Video

    01/10/2013

    Aareon AG gains faster data access by deploying a SAP® HANA™ appliance based on Dell PowerEdge R910 servers with Intel Xeon processors.

Services

  1. dell prosupport value-added services

    ProSupport for Multivendor Software

    Access our global team of certified engineers for troubleshooting select third-party software.

Resources

  1. Dell ProSupport Collaborative Assistance

    Dell ProSupport Collaborative Assistance

    This datasheet provides a list of vendors we collaborate with to solve customer issues. Product and service availability vary by country.

  2. Dell ProSupport Comprehensive Software Support: Enterprise

    Dell ProSupport Comprehensive Software Support: Client and Enterprise

    This data sheet provides a list of all software products that we troubleshoot and support. Our services cover software installed on enterprise server, networking and storage hardware as well as end-user desktop or notebook systems.

Long-Term Premier Services

  1. dell prosupport

    Dell ProSupport

    Whether you are a small business or global enterprise, this support package provides hardware and software support designed to give you peace of mind.

  2. Accidental Damage Services

    Accidental Damage Protection (and with Theft Protection)

    Minimize out-of-pocket expenses for unplanned computer repairs due to liquid spills, electrical surges, falls and other types of accidental damage.

One-Time Software Services

  1. One-Time Software Troubleshooting Service

    One-time fee based troubleshooting support. Get help troubleshooting software issues or get answers to “how to” questions such as PC customization, Network set up, Internet and email set up and Connect to a printer.

  2. One-Time Virus Removal Service

    Our Premium Phone Support experts will help detect and remove viruses and/or malware so your computer gets back up and running smoothly.