Get world-class service with Dell ProSupport
Dell ProSupport is a suite of professional support services designed to address the technology challenges you face today. Resolve hardware and software incidents fast, plus choose from a suite of enhanced support options to protect and proactively maximize your IT resources. Designed with you in mind, ProSupport frees up your time to focus on the bigger picture.
|Dell ProSupport provides:|
24x7 phone and remote access to advanced level technicians
Collaborative support for select third-party hardware and software vendors
Next Business Day On-Site Service After Remote Diagnosis with options for same day available
"How to" support for popular software applications
Ability to bypass scripted phone troubleshooting and instantly dispatch parts or labor using Dell Online Self Dispatch (certification required)
Single point of contact for escalation management with self-identify severity levels
Global Command Centers to manage critical situations, monitor all mission-critical on-site dispatches and provide proactive crisis management during events such as natural disasters.
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Accidental Damage Protection
We all know accidents happen. It’s part of life. Accidental Damage Protection ensures you can maintain your productivity and helps get you back to business as quickly and efficiently as possible.
|Accidental Damage Protection covers unintentional damage that results from: liquid spills; electrical surges; and breakage due to drops, falls or other collisions. In the event that one of your systems is accidentally damaged, you simply contact us directly. After determining the cause and extent of the damage to your system, we will take the appropriate steps to help ensure that it is back in working order as quickly as possible. |
Key features include:
Improved cost control — We help minimize the out-of-pocket expenses to repair unanticipated damage. You can rest assured your equipment is covered for accidental damage.
Increased scope of coverage — Accidental Damage Protection is a separate service agreement that picks up where your Dell Limited Warranty leaves off, to cover damage due to accidental drops, spills, power surges and breakages.
Easy to use — You deal directly with the Dell and there are no additional fees or surcharges.
Flexible coverage — Accidental Damage Protection is available in terms of 1 to 5 years.
International coverage — If you experience an accidental damage situation while traveling outside your country of origin, you will receive support.
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