Challenge
The University of Glasgow needed greater control over its managed desktop environment to reduce support costs. At the same time, it wanted to deliver choice and flexibility to users.
Solution
The university’s IT teams worked with Dell PremierConnect experts to create a customised e-procurement solution linking users from their desktop browser applications to the university’s dedicated Dell PremierConnect portal.
Benefits
• University saves equivalent of two full-time staff through reduced support needs
• Many support calls are reduced from half a day to a few minutes
• Price and performance requirements are met with customised solution
• University gains excellent ROI with integrated e-procurement system
• IT team delivers choice and flexibility without compromising quality
• Staff manage costs independently and effectively