Help Me Choose: Warranty and Services
| ||Depending on the hardware product, your system purchase includes a Dell 1 or 3 year Base Warranty with either Collect & Return or On-site service and hardware-warranty phone support during local business hours. |
Depending on the hardware product, additional repair options may be available. For more information, visit dell.com/services
Dell ProSupport provides easy access to in- region ProSupport Engineers 24x7 who can help with any hardware or software issue or question with onsite support after remote diagnosis.*
With ProSupport, you get help maintaining productivity for your technology so you can focus on more important things.
Warranty ExtensionEnjoy uninterrupted protection for the life of your device. Extend your Dell warranty to receive ongoing coverage for repair and part replacement beyond the initial 1 year term. Extensions are available in a 2 year term, starting at the date of purchase.
Dell Accidental Damage Protection and Dell Accidental Damage with Theft Protection*Accidents happen – Dell can help. Minimize the unplanned downtime by protecting your system against unforeseen mishaps caused by drops, spills, surges and breakages. Ideal for systems exposed to high-risk usage and environments, Accidental Damage Protection picks up where your limited hardware warranty leaves off and provides you with the repair or replacement of your product.
|Diagnostic & Troubleshooting||Dell Base Warranty||Dell ProSupport|
|Business Hours Support - Phone Support during local business hours|
|24 x 7 Support - 24 x 7 x 365* phone and online support with Dell experts for both hardware and software troubleshooting|
|Third-party collaborative assistance for hardware and software support — Simplify software troubleshooting with a single call|
|Application/software "how to" troubleshooting on popular applications|
|Escalation management for critical events|
|Multivendor hardware support for environments beyond Dell hardware|
|Parts & Labor Dispatch|
|Return for Repair after Remote Diagnosis*|