Help Me Choose: Warranty and Services

 
 

Technician

Depending on the hardware product, your system purchase includes a Dell 1 or 3 year Base Warranty with either Collect & Return or On-site service and hardware-warranty phone support during local business hours. 

Depending on the hardware product, additional repair options may be available. For more information, visit dell.com/services 

Premium Phone Support

Dell ProSupport provides easy access to in- region ProSupport Engineers 24x7 who can help with any hardware or software issue or question with onsite support after remote diagnosis.*

With ProSupport, you get help maintaining productivity for your technology so you can focus on more important things.

Why ProSupport

  • Single Source for hardware and software needs
  • Easy access to in-region advanced technology experts by phone or online - 24 hours a day, 7 days per week.
  • "How-to” help for software applications in the following categories: browser, e-mail, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software such as Genuine Windows 7, Windows 8 or newer, Microsoft Office, McAfee Antivirus, Quicken, Adobe Photoshop, and more
  • Help connecting to your network - We’ll help you with wired or wireless networks. Excludes setting up a new network
  • Next Business Day On-site Service after Remote Diagnosis* - When you speak to our ProSupport Engineers and it is determined that your computer situation cannot be resolved remotely, an expert technical support agent will come to you.

 
*Availability and terms of Dell Services vary by region. For more information, visit Dell.com/servicecontracts 

Technician

Warranty Extension

Enjoy uninterrupted protection for the life of your device. Extend your Dell warranty to receive ongoing coverage for repair and part replacement beyond the initial 1 year term. Extensions are available in a 2 year term, starting at the date of purchase.

Accidental Damage service

Dell Accidental Damage Protection and Dell Accidental Damage with Theft Protection*

Accidents happen – Dell can help. Minimize the unplanned downtime by protecting your system against unforeseen mishaps caused by drops, spills, surges and breakages. Ideal for systems exposed to high-risk usage and environments, Accidental Damage Protection picks up where your limited hardware warranty leaves off and provides you with the repair or replacement of your product.
Diagnostic & TroubleshootingDell Base Warranty Dell ProSupport 
Business Hours Support - Phone Support during local business hoursyes yes
24 x 7 Support - 24 x 7 x 365* phone and online support with Dell experts for both hardware and software troubleshooting no yes
Third-party collaborative assistance for hardware and software support — Simplify software troubleshooting with a single call no yes
Application/software "how to" troubleshooting on popular applications no yes
Escalation management for critical events no yes
Multivendor hardware support for environments beyond Dell hardware no yes
Parts & Labor Dispatch
Return for Repair after Remote Diagnosis* no yes