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Frequently Asked Questions

This will assist you in understanding more about the Dell Outlet service.

Frequently Asked Questions 
Q What are Dell Outlet Products?
Q Does my desktop come standard with a monitor? 

Q Can I modify any configurations? 
Q What methods of Payment do you Accept?
Q Can I get Dell Leasing?
Q Is service included? 
Q What software is included?

Q When do you ship?
Q Is customer support the same as new? 
Q What if I receive a damaged system? 
Q Can I buy Dell Outlet system if I live outside of the UK? 
Q Does my system come with backup media?
Q Have a question about win 8?


Q
What are Dell Outlet Products?
A Dell Outlet is the place to go to find great savings on some of the latest refurbished Dell technology, already built and ready to ship. This is product that has been returned to Dell for a variety of reasons including cancellations and specifications changes. All products have been tested and repackaged to Dell Outlet standards. Dell Outlet also offers standard limited warranty coverage and the same excellent Dell service and support on our refurbished products as we do on our new systems. Please note that our inventory is sold on a "first come, first served" basis and changes rapidly. We cannot guarantee that all displayed products will be available at the time of your call.

Q
Does my desktop come standard with a monitor?
A Monitors do not come standard with Dell Outlet systems. Please refer to our Standard Features page for more information on standard components.

Click here to view Standard Features

Q Can I modify any configurations?
A We do not modify internal components. However, we can upgrade warranties, peripherals and accessories as listed on the accessory page in the stock room.
For a more complete breakdown of specifications, Please click system ID in the stockroom.

Usual Delivery charges are £22.00 incl. VAT (£18.33 excl. VAT) per system.

What methods of Payment do you Accept?
A Methods of Payment: Visa, Master, Maestro, Amex.

Q
Can I get Dell Leasing?
A We do not offer leasing or personal finance or cheques option available with Dell Outlet.

Q
Is service included?
A
All Dell Outlet systems are sold with the same standard limited warranties as we do on our new systems Please see out
Terms and Conditions for details.

Q
What software is included?
A All refurbished desktop and notebook systems from Dell Outlet ship with the operating system that they were originally sold with. This varies by model and line. To ascertain the operating system on a computer you may be interested in purchasing, click on the service tag link of that computer on the inventory screen.

Q
When do you ship?
A Please note estimated delivery time on orders placed from now is approximately seven working days. This is a temporary increase in delivery time.

Q Is customer support the same as new?

A Yes. We are happy to offer Dell Online Outlet customers the same high-quality customer support that comes with new Dell systems.

Q
What if I receive a damaged system?
A If any refurbished equipment was damaged or lost in transit, or, if you received a system other than what you ordered, please go to Support Link. Dell Outlet sells refurbished computer equipment that has been returned to Dell for a variety of reasons. Occasionally products purchased will come with superficial marks such as minor scratches, which do not affect performance, functionality, the quality of the product or its overall fitness for use. Also, on occasion, parts/components may be used for repair, which may vary, in terms of colour only, from product purchased. Purchases are made subject to these conditions but other statutory rights are not affected.

Q
Can I buy Dell Outlet system if I live outside of the U.K.?
A No — not currently. You must live in the U.K., have a U.K. delivery address and a U.K. credit card when purchasing with Dell Outlet online.

Does my system come with backup media?
A Dell Outlet systems do not come with any backup media. Systems with a Windows 7 operating system come with Dell software that will enable you to create your own backup media on to a DVD or USB key. In addition, the software has the ability to take your system back to the way it was when it was shipped from the Dell Outlet factory, with the option to preserve files and folders during the emergency recovery process. Dell Outlet recommends on receipt of your system that you create backup media for any future recovery requirements. 

Q Have a question about win 8?

A Click here for information about upgrading to Windows 8.
For the critical steps you should take before upgrading to Windows 8, please refer to the Dell Windows 8 support page.


Click here to return to the Dell Outlet stockroom.