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Dell Consumer Services


Dell Consumer Services
Dell Services for PCs

Your computer purchase includes Dell’s 1 Year Base Warranty which covers defects in material and workmanship. Depending on the product, your purchase might include additional services and you can also choose to upgrade to one or more of our premium services like Premium Phone Support, Accidental Damage or Basic Warranty Extensions.
 
Services Options

 
 Inspiron PCs

 
XPS PCs


Base Warranty 


Base Warranty with Collect & Return*

 

1 Year

1 Year

Your system comes with Dell’s 1 year Base Warranty. If your system encounters an issue that is covered by the warranty that cannot be resolved remotely, Dell will collect, repair and return your system. Dell will pay all the costs of picking up and returning the system to but asks you to supply a box and package the system securely for transport.

Learn More ›
 

Premium Phone Support with in-home* 


Premium Phone Support**

 

Available at checkout

1 Year

Make the most out of your Dell product by calling on Dell Premium Phone Support for hardware and software phone support. Whether you need help setting up and customizing your new system, connecting to a printer or mobile device, or securing your network and data, our technology experts make it easy to stay connected and productive

Learn More ›
 

Accidental Damage Protection*
 

Accidental Damage Protection***

 

Available at Checkout

Available at Checkout

Drop your laptop? Spill coffee on your tablet? Accidental Damage Service makes it easy to recover so you get back to doing what you love quickly.

Learn More › 
  

Solution Station – Need help with your PC?


Solution Station – Need help with your PC?
We support any PC and all the other devices and software you use with it.
Learn More ›

Additional Support for you
    

Drivers and downloads

Out-Of-Warranty repair

Windows support

Order status and support

Drivers and downloads

Out-Of-Warranty repair

Windows support

Order status and support

Shop Laptops

Shop Desktops

Shop Tablets

 

 Dell Consumer Services
**Premium Phone Support: Advanced phone support for hardware and software issues. This service provides you with access to advanced technicians and faster call answering times than standard phone support. For complete details, visit www.dell.com/servicecontracts

***Dell Accidental Damage Protection: This service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customers may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details,
visit www.dell.com/servicecontracts.

*Limited Hardware Warranty:
For more information, visit http://www.dell.com/learn/uk/en/ukcorp1/terms-of-sale-consumer