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Dell Consumer Services and Support

 
User account
Premium Phone Support includes:

Expert advice: Speak to a knowledgeable technician.
Less average time on hold than standard phone support.
Getting started with anti-virus: Help in setting up your anti-virus software and scheduling automated scans.
Need help with your operating system? We can walk you through restoring your system back to original factory setting.
Connect your computer to existing networks: Help with wired or wireless networks. Excludes setting up a new network.
Connect your peripherals to your computer: Assistance connecting a printer or accessory to your computer. Excludes any advanced  type of connection such as Bluetooth® or WiFi.
Need help with data transfer or backup? We provide you with simple "how-to" instructions to transfer files to your new computer or perform data backup 

Software assistance:
• "Step-by-step" support for Dell-branded software.
• Simple "how-to" instructions for software applications in the following categories:
  Browser, email, productivity, financial, internet browser, photo/video editing, DVD or PDF creation software such as  Windows 7,Microsoft Office, McAfee® AntiVirus, Quicken®, Adobe® Photoshop®.
• We will help you install, uninstall and reinstall all other software purchased from Dell not listed in above categories.    

How to purchase

For additional peace of mind, you can
extend your service plan up to three years when you purchase your new PC. 

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Extend or upgrade your service to Premium Phone Support
Contact our agents at: 0844-444-3117.         

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 For existing Premium Phone Support customers
Call 0800-028-2660 to receive support from our experts. Service hours are Mon–Fri 8:00–20:00.
Please remember to have your Service Tag ready.
           
          
                    Shop Laptop and tablets                                             Shop Desktops


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Home 

Because your time is precious
In-Home Support allows you to have a Dell-certified technician dispatched to
your home on the next business day. 

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In-Home Support hours

For Next Day In-Home Support
Monday to Friday — local business hours.

Within 5 business days
Monday to Friday until 8:00 p.m.
*Local variation may apply

What this means:


• In the event of a problem that cannot be resolved through phone-based 
  troubleshooting, we will send a Dell-certified technician to your location
  after your call has been logged with us. Please note your call must be
  logged before the daily local cut-off time to arrange Next Day In-Home Support. 

    
Local cut-off time for logging a call can be found at dell.co.uk/support

How to purchase

For additional peace of mind, you can
extend your service plan up to 3 years
when you purchase your new PC. 

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 Extend or upgrade your support plan
 to Next Day In-Home Service

 Contact our agents at: 0844-444-3117.    

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 For existing Next Day In-Home customers.
 Call 0844-338-1000 to receive support from the
 experts. Please remember to have your Service 
 Tag ready.
                                                                                 
                
            Shop Laptop and tablets                         Shop Desktops


Contact us on Facebook 

Contact us on            
Facebook
               

Find us on Twitter 

Find us on                     
Twitter
                     

Watch us on YouTube 
 
Watch us on                  
YouTube
               

Download our mobile App 

Download our          
mobile App
                     


Collect and return 

Collect and Return Support

Your system will be repaired within 10 business days after completion
of phone-based troubleshooting. If the call is logged by the technician before
the daily cut-off time, your system will be collected during the next business day.
This service is only available Monday to Friday during local business hours.           

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Premium Phone Support with Rapid
Collect and Return


XPS 10 only.
If your tablet’s issue cannot be
resolved remotely, this service will
collect, repair and return your unit
within 3–5 business days.                                                 

How to Purchase

Your XPS 10 includes Premium Phone
Support with Rapid Collect and Return.
Extend your service plan when you purchase your new tablet online.





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 Extend or upgrade your plan to
 Next Day In-Home Service.
 Contact our agents at: 0844-444-3117.

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 Existing Collect and Return customers.
 Call 0844-338-1000 to receive support.
 Please remember to have your
 service tag ready.
                  
                Shop Laptop and tablets                 Shop Desktops


Contact us on Facebook 

Contact us on            
Facebook
               

Find us on Twitter 

Find us on                     
Twitter
                     

Watch us on YouTube 
 
Watch us on                  
YouTube
               

Download our mobile App 

Download our          
mobile App
                     

Laptop

Accidental Damage Protection
Protect your system against unforeseen mishaps caused by spills, drops, surges and other accidental damage.*


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peace of mind with dell services and support
Peace of mind with Dell Services and Support

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Why do I need Accidental Damage?

Ask yourself these questions:
  • Do you ever eat at your desk while you are working?
  • Do you have children or pets at home?
  • Are you mobile with your notebook?
If the answer to any of these questions is "Yes," then the Accidental Damage Protection is
for you. With Accidental Damage Protection, you can call Dell's technical support line when
an accident occurs and report the problem. Depending on your system type, the cause and
extent of damage, and other service options you’ve purchased, Dell will initiate repair or
replacement.*

*For complete details and exclusions, visit www.dell.com/servicecontracts



How to Purchase

When buying your new PC, add Accidental Damage Protection
to match the term of your service warranty and enjoy complete peace of mind.

Shop Now

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For existing Accidental Damage customers. 
Call 0844-338-1000 to receive support for your service.
Please remember to have your service tag ready.                                  
       
               Shop Laptop and tablets             Shop Desktops


Contact us on Facebook 

Contact us on            
Facebook
               

Find us on Twitter 

Find us on                     
Twitter
                     

Watch us on YouTube 
 
Watch us on                  
YouTube
               

Download our mobile App 

Download our          
mobile App