Help me choose: Support Package
Rapid Collect & Return for repair after remote diagnosis — if your system’s issue cannot be resolved remotely, this service will collect, repair and return your unit within 3-5 business days. This service is only available Monday to Friday during local business hours and excludes normally observed local holidays.
This Service also provides remote Premium Software Phone Support for software issue resolution through trained phone support specialists for your tablet.
Premium Software Phone Support
- With Dell Premium Software Phone Support, you’ll get “how to” support for operating system and common software applications, plus assistance related to anti-virus setup, data transfer, data backup and wireless network device setup. Whether the software is preinstalled or purchased separately from Dell.com, we can help.
- Get expert support: Speak to an advanced technician.
- Faster call answering times than standard phone support.
- Getting started with anti-virus: Let us help in setting up your anti-virus software and scheduling automated scans. Excludes virus or spyware removal.
- Need help with your operating system? Dell can help you restore your system back to original factory settings.
- Connect your computer to existing networks: We’ll help you with wired or wireless networks. Excludes setting up a new network.
- Connect your peripherals to your computer: Assistance helping you connect a printer or peripheral to your computer. Excludes advanced Bluetooth® or WiFi connections.
- Need help with data transfer or backup? We provide you simple “how-to” instructions to transfer files to your new computer or perform data backup.
- Software assistance:
- “Step-by-step” support for Dell-branded software
- Simple “how-to” instructions for software applications in the following categories: browser, email, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software such as Genuine Windows® 7 , Microsoft® Office, McAfee® Antivirus, Quicken, Adobe® Photoshop
- We will help you install, uninstall and reinstall all other software purchased from Dell not listed in above categories