Help Me Choose: Service and Support Options
|What does my PC include?|
All new Alienware laptops and desktops include 1 year Alienware Enhanced Support. This plan will cover your hardware and software issues.
Your service plan explained.Hardware and Software issues.
Dell’s Premium Phone Support gives you access to our Premium software helpline. This service provides you with access to advanced technicians and faster call answering times than standard phone support (refer to the Benefits of Premium Phone Support tab for more details).
For added convenience, if your PC’s issue cannot be resolved remotely, we will send a Dell-certified technician to your home within 1 business day.
|Continue enjoying the benefits of Premium Phone Support.|
Extend your service plan when you purchase your new PC to a longer term and you will continue to enjoy great software support in addition to hardware assistance.
|Premium Phone Support with Gaming Support offers you support for Microsoft Office and other common software, setting up email, printers, anti-virus and helps with data transfers. Whether your software came preinstalled or bought separately from our website, we can help.|
|1 year Alienware Enhanced Support (included)||2,3 years Alienware Enhanced Support plans|
|In-Home Hardware Repair||In-Home Hardware Repair|
|Faster call answering |
|1 year||Faster call answering|
|2, 3 years|
|Premium software helpline (Refer to the Benefits of Premium Phone Support tab for more details)||1 year||Premium software helpline (Refer to the Benefits of Premium Phone Support tab for more details)||2, 3 years|
|Bypass standard phone support||Bypass standard phone support|
|Learn more about your service contract |
Our Next Day In-Home Service will be arranged after remote diagnosis. The call must be logged before the local service cut-off time.
Next-day support — Monday to Friday 9:00 a.m. to 8:00 p.m.For full details, limitations and exclusions of Next Day In-Home Service with Premium Phone Support please click here.