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Support Services

Prosupport plus services

Complex environments require true enterprise-class support

The enterprise landscape is evolving at a fast pace, and the pressure to introduce new technologies into your IT environment has never been greater. Managing maintenance costs, vendor requirements and system stability demands requires time and expertise — but doing so results in substantial business benefits.

Dell Support Services makes it easy to respond to IT demands and complexities. We will provide you with expert assistance, tools and technologies that will keep your users up and productive, allowing you to focus on business growth and stay competitive. Find out more about our industry-leading IT support options for your hardware and software systems.

Talk to Dell About Support Services
Dell World 2014

Services

  1. Dell ProSupport Plus

    Dell ProSupport Plus for Data Centers

    Enjoy first-class system maintenance, expertise and technical support assistance and keep your focus where it matters — on your business.

  2. Dell Data Storage, Protection and Management

    Dell ProSupport

    Our highly trained experts and software options deliver enterprise-level, tech-to-tech support for your hardware.

  3. ProSupport for Data Center

    Dell ProSupport Flex for Data Center

    This customized support offering allows you to adjust for growth and new technology offerings without compromising support levels.

  4. dell prosupport accelerated response time services

    Parts and Labor Response Options

    When you need parts or a technician, our next-day and same-day service options to keep things up and running.

  5. dell prosupport value-added services

    Proactive Maintenance

    With scheduled assessments, streamlined patch management, regular system checks and detailed reporting, you’ll prevent downtime.

  6. dell prosupport services

    Dell TechDirect

    Our intuitive online portal allows internal IT staff to obtain parts and manage tech support cases with less troubleshooting over the phone.

  7. SupportAssist

    SupportAssist

    Keep troubleshooting to a minimum with our free, automated support software that’s available on select servers, networking and storage equipment.

  8. dell prosupport value-added services

    Specialized On-site Services

    With additional on-site staff from Dell, get the on-the-spot help you need to improve response times and implement critical projects.

Resources

  1. Click here to read PDF

    Dell ProSupport Plus Data Sheet

    Learn the ways Dell ProSupport Plus proactively improves performance through environmental intelligence, elite engineers and technical account management.

  2. ProSupport_9_26-H264.jpg

    Dell ProSupport Video

    Explore all the ways that ProSupport from Dell can support your business needs.

  3. 2013-aaeron-10012656.jpg

    Aareon AG - Video

    10/1/2013

    Aareon AG gains faster data access by deploying a SAP® HANA™ appliance based on Dell PowerEdge R910 servers with Intel Xeon processors.

  4. Click here to read PDF

    Pacnet Case Study

    4/1/2013

    Learn how Pacnet increased server footprint by 30 percent – while reducing energy consumption by 50 percent – to launch a new CDN solution.

  5. Click here to read PDF

    UAH Property Management, L.P. Case Study

    3/1/2013

    By leveraging Dell ProSupport Services, UAH Property Management saved staff 16,900 man-hours a year and enabled two IT employees to manage a distributed infrastructure.

Services

  1. Online Store

    Online Services Store

    We make it easy to shop our complete suite of services and support solutions online.

  2. dell prosupport

    Dell ProSupport

    Whether you are a small business or global enterprise, this complete support package provides hardware and software support designed to give you peace of mind.

  3. dell prosupport accelerated response time services

    Parts and Labor Response Options

    When you need parts or a technician, our next-day and same-day service options to keep things up and running.

  4. Accidental Damage Services

    Accidental Damage Service

    Minimize out-of-pocket expenses for unplanned computer repairs due to things like liquid spills, electrical surges, falls and other accidental damage.

  5. data & asset protection services

    Dell TechDirect for Enterprise

    Our intuitive online portal allows internal IT staff to obtain parts and manage tech support cases with less troubleshooting over the phone.

  6. Keep your hard drive

    Keep Your Hard Drive

    Retain complete control of your data in the case of a hard drive failure. If you need a replacement, you keep your failed drive for security purposes.

  7. dell prosupport value-added services

    IT Advisory Services

    Reduce unplanned downtime and optimize operational performance and stability with IT Advisory Services (ITAS), a two-tier program featuring proactive reporting and analytics.

Resources

  1. ProSupport_9_26-H264.jpg

    Dell ProSupport Video

    Explore all the ways that ProSupport from Dell can support your business needs.

  2. Click here to read PDF

    Best Water Technology (BWT) Case Study

    3/1/2013

    BWT consolidated its IT infrastructure by 98 percent and ensured employees could access new services in 30 minutes.

Services

  1. Prosupport for Software

    ProSupport for Software

    Our global team of certified engineers provides troubleshooting for software titles deployed across your organization.

  2. dell prosupport value-added services

    ProSupport for Multivendor Software

    Access our global team of certified engineers for troubleshooting select third-party software.

Long-Term Premier Services

  1. dell prosupport

    Dell ProSupport

    Whether you are a small business or global enterprise, this complete support package provides hardware and software support designed to give you peace of mind.

  2. Accidental Damage Services

    Accidental Damage Service

    Minimize out-of-pocket expenses for unplanned computer repairs due to things like liquid spills, electrical surges, falls and other accidental damage.

Warranty & Hardware Services

  1. Warranty Renewal

    Upgrade your existing warranty contract to extend your hardware coverage.

  2. Support Service for Expired Warranties

    Fix your hardware challenges rather than purchasing a new system. Let Dell make hardware repairs no longer covered by warranty.

One-Time Software Services

  1. One-Time Software Troubleshooting Service

    Troubleshoot software issues or get answers to “how-to” questions such as PC customization, network setup, internet and email setup, and printer connections.

  2. One-time Virus Removal Service

    Our ProSupport experts will help detect and remove viruses and/or malware so your computer gets back to running quickly and securely.