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Dell Advantage Business Rewards Frequently Asked Questions

Dell Advantage Reward program FAQs
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Program Questions

What is the Dell Advantage Loyalty Rewards Program?
How do I enroll in Dell Advantage Rewards?
How much does it cost to become a Dell Advantage Rewards Member?
Is Dell Advantage Rewards the same as “My Account” on Dell.com?
How does Dell Advantage Rewards differ from a Dell Preferred Account?
When can I start using my benefits?
How do I apply my Dell Advantage Rewards benefits?
If I use a prepaid Gift Card for a purchase, do I earn Rewards worth 5% of my purchase?
Are my Rewards calculated pre or post tax?
What kind of orders do not receive Rewards?
What if I pay for my order with multiple payment methods?
What if I don't have enough Rewards to buy what I want? How do I combine other forms of payment?
Are there any exclusions/exceptions for earning Rewards?
Will I earn Rewards on Dell Outlet purchases?
Why did I not receive 10% in rewards on my order?
When/how do I get my rewards after I purchase as a new Dell Advantage Rewards Member?
Will my Rewards expire?
My Rewards are available. How do I redeem them?
What if I use only a portion of the value of the Reward? What happens to the remaining value of the Reward?
My “Available Rewards Balance” says I have $X.XX available, but the rewards balance listed in My Account says I have $Y.YY. Why is this?
If I return my purchase within the return period, will my Reward still work?
I never received my welcome email after registering a new membership with Dell Advantage Rewards.
How do I reset my “My Account” password? I can’t remember my password.
How do I unsubscribe from Dell Advantage Rewards monthly special offer emails?
How do I update my Dell Advantage Rewards account preferences?
How do I completely cancel / opt-out of my Dell Advantage Rewards account?
Can Dell Advantage Rewards benefits be linked to more than one email address?
Can I combine and/or consolidate multiple Dell Advantage Rewards accounts?
Can I receive Rewards on Dell purchases placed prior to enrolling in the Dell Advantage Rewards Program?
Will Dell retroactively apply Dell Advantage Loyalty Rewards benefits for customers who purchased before Dell Advantage Loyalty Rewards launched, and/or before a customer joined the program?
What services does customer service provide?
What is “free Expedited Delivery” on select purchases?
What should I do if I have more questions about my Rewards?
What if I earned rewards prior to the November 13th program changes?


What is the Dell Advantage Loyalty Rewards Program? 
Dell Advantage Loyalty Rewards is Dell’s free Loyalty Program for US Consumer and Small Business customers. When you join Dell Advantage Rewards and purchase items as a member, you’ll enjoy free expedited delivery* on eligible purchases, and Rewards* worth up to 5% of your paid purchase (excludes taxes and shipping), plus up to an additional 5% back on select Dell-branded audio with Dell Financing, which is redeemable toward future purchases.

How do I enroll in Dell Advantage Rewards? 
Becoming a Dell Advantage Rewards member is easy!
-Simply tell your phone or chat rep that you would like to join, or
-Visit Dell.com/rewards and click “register now” to create a new My Account and register for rewards.

Already have a Dell.com My Account? Simply opt-in to Rewards when you’re logged in - you’ll receive a welcome email to confirm your membership. Be sure to check your junk/spam folder. 

How much does it cost to become a Dell Advantage Rewards Member? 
There is no fee to join and no ongoing membership fee.
 
Is Dell Advantage Rewards the same as “My Account” on Dell.com? 
No, but members use My Account to track rewards. For customers who don’t have a “My Account,” an account will be created with registration. For customers who already have a "My Account," Rewards registration and benefits are available through your "My Account".

How does Dell Advantage Rewards differ from a Dell Preferred Account?
Your Rewards account is a loyalty membership with Dell, which gives you access to free expedited delivery* on eligible items and up to 5% back (excludes taxes and shipping) in the form of Rewards.
A Dell Business Credit Account is Dell’s financing program which gives you the option to make monthly payments on your purchase. If you are a Dell Advantage member and place an order with your Dell Business Credit you will receive up to 10% back on eligible Dell-branded audio (excludes taxes and shipping) in your My Account to use on future purchases.

When can I start using my benefits? 
Benefits apply to eligible purchases made with or after your registration into the Dell Advantage Rewards program. Log in to your Dell Rewards- enabled “My Account” prior to check out to receive the ability to upgrade to free expedited delivery. You must be logged into your My Account when completing your purchase in order to earn Rewards. Rewards will be shown in your in your Dell.com My Account typically 48 hours after your order is confirmed. Rewards are made available to redeem typically 48 hours after your order invoices/ships. During peak seasonal periods, it can take up to 5-10 business days or longer for rewards to be made available.
 
How do I apply my Dell Advantage Rewards benefits? 
After personalizing your system and/or choosing your accessories, select “review and check-out” and add item(s) to your cart. Log into your Dell Rewards-enabled “My Account” and select “expedited delivery”, and Rewards will be earned on your order. You must be logged into your My Account when checking out in order to receive the free expedited shipping benefit and Rewards. When placing an order over the phone or via chat, simply provide the email address associated with your Dell Advantage Rewards-enabled My Account, and your agent can assist with applying your benefits at checkout. 

If I use a prepaid Gift Card for a purchase, do I earn Rewards worth 5% of my purchase?
Yes, you get up to 5% back in rewards on the order subtotal (excluding taxes and shipping) on any eligible purchases you make as a Dell Advantage Rewards member.

Are my Rewards calculated pre or post tax? 
Your reward value is based on subtotal, excluding taxes and shipping. 

What kind of orders do not receive Rewards? 
Certain payment methods and order types do not earn Rewards. Payment methods ineligible to earn Rewards include redeemed Rewards and Promo eGift Cards. Exchange and concession orders may not be eligible. 

What if I pay for my order with multiple payment methods? 
Rewards are calculated based on the order subtotal (excluding taxes and shipping, promotional payment methods, as well as any excluded items/products). For example, if you spend $100 and pay $50 with a credit card, and $50 in Rewards, you will earn up to 5% in Rewards on the $50 paid with the credit card (=$2.50) and 0% on the $50 paid with Rewards (=$0.00). That’s a total of up to $2.50 Rewards. 


What if I don't have enough Rewards to buy what I want? How do I combine other forms of payment? 
To use your Rewards for a purchase amount greater than your available Rewards balance, you may pay the remaining amount with any credit card accepted by Dell. Rewards may also be used in combination with your Dell Preferred Account, but may not be combined with Dell Business Credit or Dell Lease. 

Are there any exclusions/exceptions for earning Rewards?
Rewards are only earned on eligible purchases made through the US Consumer, Member Purchase Program, and Small Business segments. Purchases made outside of these business segments will not earn Rewards. In addition, certain products may be ineligible to receive either the base reward (5%), and/or the financing bonus (additional 5%) Reward. Certain orders are not eligible for Rewards, including but not limited to those placed by resellers, third parties, or as the result of fraud. Dell reserves the right to alter and modify benefits and exclusions at any time.

Will I earn Rewards on Dell Outlet purchases?
No. Dell Outlet orders are not eligible to earn Rewards. 

Why did I not receive 10% in rewards on my order?
As of December 8th, 2016, only select Dell-branded audio purchases are eligible for up to 10% back in rewards with Dell Preferred Account/Dell Business Credit. All other items purchased with a Dell Advantage Rewards membership qualify for up to 5% back in rewards and free expedited delivery* on eligible items.

When/how do I get my rewards after I purchase as a new Dell Advantage Rewards Member? 
Rewards are typically added to your Dell Rewards-enabled My Account within 30 business days after your order ships. Rewards expire 90 days from date of issuance. Rewards may be used once they are available in your My Account. Rewards showing a status of “pending” can be redeemed once your order has shipped. Rewards cannot be redeemed the same day you make your initial purchase. During peak seasonal periods, it can take up to an additional 5-10 business days or longer for rewards to be made available. If you believe that you are missing Rewards for an order you placed, please call 800-695-8133.

Will my Rewards expire? 
Yes. Rewards expire 90 days from the issue date. Rewards that have expired will be deducted from your total Rewards balance. Expiration date can be found by visiting your Dell.com My Account and clicking “view rewards details.” Expiration dates cannot be extended.
 
My Rewards are available. How do I redeem them? 
Redeem your Rewards at Dell.com or by calling or chatting with a sales agent. For purchases made on Dell.com, log in to your Dell Loyalty Rewards-enabled My Account and apply the desired amount of Rewards at checkout. Alternatively, you can manually enter your 19-digit Dell Loyalty Rewards account number in the “Dell Gift Card” method of payment field online. For purchases made via phone or chat, provide the email address associated with your Dell Advantage Rewards account, and/or your 19-digit Dell Advantage Rewards account number. You may also be asked to verify additional account information. 

What if I use only a portion of the value of the Reward? What happens to the remaining value of the Reward? 
Rewards can be used until the value of the individual Reward is depleted, or the individual Reward expires, whichever occurs first. The recipient can enjoy more than one purchase with the Reward as long as a balance remains in your Rewards account, and as long as the individual Reward has not expired. 

My “Available Rewards Balance” says I have $X.XX available, but the rewards balance listed in My Account says I have $Y.YY. Why is this?
Your “Available Rewards Balance” reflects the Rewards available to be redeemed/used for purchases. This includes Rewards held for orders that were just placed, Rewards held for orders that have yet to invoice, and other Rewards activity that may not yet be reflected in the My Account “Rewards Balance” view. It may take up to 30 business days for these types of activities to get updated in your My Account “Rewards Balance” view. The ability to redeem Rewards will always be based on the “Available Rewards Balance” amount, and the My Account “Rewards Balance” should be used for reference/detailed history only. During peak seasonal periods, it can take up to an additional 5-10 business days or longer for rewards to be made available.

If I return my purchase within the return period, will my Reward still work? 
The offer is contingent upon the purchase of an eligible product. The Reward is not valid if an eligible product is returned for a refund. If an eligible product is returned for a refund after the Reward has been redeemed, the redeemed amount will be deducted from the Rewards account balance, even if this creates a negative balance. Terms and conditions apply. 

I never received my welcome email after registering a new membership with Dell Advantage Rewards. 
Occasionally, your welcome email will fall into your junk or spam folders. Be sure to check the inbox of the email address you used to register with Dell Advantage Rewards 

How do I reset my “My Account” password? I can’t remember my password. 
At Dell.com, select “My Account.” Then select “Forgot my password” from the drop-down menu. Insert the email address you used to create your My Account and register for Dell Advantage Rewards and click “Reset Password.” You will receive a prompt to reset your password via email. 

How do I unsubscribe from Dell Advantage Rewards monthly special offer emails?
When registering for Dell Advantage Rewards, you can choose not to receive emails with monthly offers. Or, if you are currently receiving special monthly offers, you can select "unsubscribe" at the bottom of your current emails.

How do I update my Dell Advantage Rewards account preferences? 
While signed onto your My Account at Dell.com, you can select “customer information” under “My Account Settings” to update your Dell Advantage Rewards account preferences

How do I completely cancel / opt-out of my Dell Advantage Rewards account? 
In order to remove yourself from the program, please call 800-695-8133 or contact your sales agent. Please note that deactivating your account will prevent you from earning future Rewards and getting free expedited delivery* on eligible items. 

Can Dell Advantage Rewards benefits be linked to more than one email address? 
The Dell Advantage Rewards benefits are applied on each individual order, so registering multiple email addresses won’t allow duplicate rewards. 

Can I combine and/or consolidate multiple Dell Advantage Rewards accounts? 
No. Dell Advantage Rewards accounts are unique to individual email addresses and cannot be combined or transferred. To redeem Rewards earned by multiple accounts, individual account information can be entered at checkout, and a maximum of three forms of payment is allowed for any given order. Dell reserves the right to reject requests for consolidation of any Dell promotional codes or Rewards at its own discretion for any reason. 

Can I receive Rewards on Dell purchases placed prior to enrolling in the Dell Advantage Rewards Program? 
No. Rewards and other program benefits will only apply to purchases placed with or after program enrollment. 

Will Dell retroactively apply Dell Advantage Loyalty Rewards benefits for customers who purchased before Dell Advantage Loyalty Rewards launched, and/or before a customer joined the program?
No. 

What services does customer service provide?
Live customer service support is available Monday – Friday, 9AM to 6PM CT only, at 1-800-624-9897. Services include, but are not limited to:
• Balance inquiries
• Transaction history
• Gift Card/Reward replacement or lost/stolen cards with proof of purchase
• Disputed transactions
• Problems with voids and supplemental payment
• Gift Card/Reward declines
• Prepaid Gift Card consolidation

What is “free Expedited Delivery” on select purchases? 
Dell Advantage Rewards members get free expedited delivery on eligible orders. “Expedited Delivery” method is an upgraded shipping option intended to arrive faster than the free “Standard Delivery.” Please note that for certain products, “Expedited Delivery” may not be available, and certain exclusions apply (certain TVs, monitors and batteries). Other exceptions apply. 

What should I do if I have more questions about my Rewards? 
For questions regarding Dell Advantage Rewards received prior to November 14th, please see http://www.dell.com/rewardterms
If you still have questions after reviewing our FAQs, please call our toll-free Customer Service line at 1-800-695-8133 Monday – Friday, 7AM to 7PM CT only to speak with a representative.
 
What if I earned rewards prior to the November 13th program changes?
Rewards earned on purchases prior to November 13th, 2016 can continue to be redeemed through the previous process and will not be reflected in your Dell.com My Account and/or Loyalty Account Balance. The new rewards process only applies to orders placed on and/or after November 13th.

*Free shipping offer available in Continental (except Alaska) U.S. only.

The Dell Advantage Loyalty Rewards Program is available to Dell Consumer and Small Business customers. Not valid for resellers and/or online auctions.