Investment Protection Services for Your Dell Projector
All Dell projectors are backed by our Investment Protection Services designed to make sure that your projector works as designed. These services help ensure that you're getting the most from your investment.
Dell Limited Warranty and Advanced Exchange Service
Dell projectors come standard with one or two years of limited warranty and Advanced Exchange Service so you can be assured that your company's investment is covered. You can extend your protection to up to five years. If after phone-based troubleshooting the projector has a problem covered by the Dell Limited Warranty that needs to be replaced, Dell's Advanced Exchange Service can arrange for a replacement projector or part to be shipped to the address where the projector was registered, often the next business day. To receive next business day service, customer must contact Dell before 5 p.m. customer time.
CompleteCare™ Accidental Damage Service helps protect against those unpredictable little accidents that can happen around the house or office. It covers most nonintentional, accidental damage not covered under the limited warranty including drops and liquid spills. It is not available on all states.
What kind of damage is covered?
Examples of some of the unintentional damage that are covered are:
|Liquid spilled on or in unit||Repaired or unit replaced|
|Drops, falls and other collisions||Repaired or unit replaced|
|Electrical surge||Repaired or unit replaced|
|Damaged or broken LCD due to a drop or fall||Repaired|
|Accidental breakage (multiple pieces). Replacement systems may be refurbished.||Repaired or unit replaced|
Damage caused by intentional acts, fire, theft or loss, is not covered under CompleteCare. Some examples of damage that would not be covered are:
|Damage in a fire||Not covered; possible insurance coverage|
|Intentional damage (hammer marks)||Not covered; user responsible|
|Stolen unit||Not covered; possible insurance coverage|
|Normal wear||Not covered|
Projector Installation Services
Have questions about our installation services? Check out our Frequently Asked Questions for answers.
Whether your projector is brand new or a few years old, Dell offers a full suite of services to help protect your investment. By trusting your projector installation to Dell's installation partners, you will be assured your next presentation will wow your audience.Dell is your single point of contact for projector sales and service.
Dell contracts with established third-party professional installation technicians who know the projectors you buy from Dell better than anyone.
Dell offers installation packages to meet business requirements. "For commercial use only."
|Projector install Package Comparison ||Basic||Advanced||Premium|
|Suspended False Ceiling Plate|
|Projector Ceiling Mount Kit|
|50" VGA Cable|
|Site survey (phone based, onsite if necessary)|
|Two technicians to complete the job|
|Unpacking of projector and accompanying equipment|
|Installing a ceiling mount|
|Installing one wall drop and concealing behind the wall cabling|
|Securing projector on the ceiling mount|
|Verifying equipment is functioning|
|Configuring projector for correct focus and keystone|
|Provide up to 20 minutes of training on projector usage|
|Non-motorized screen installation (up to 100" diagonal)|
|Additional wall drop|
|Speaker integration of up to two speakers|
Suspended False Ceiling Plate
Ceiling Mount is an ideal accessory for your projector which holds it firmly to the ceiling. Aesthetically designed, this low-profile mounting kit provides convenient lamp and filter access. The kit features independent Roll, Pitch and Yaw adjustments, three ceiling mounting methods and quick projector disconnection/reconnection. It helps you to flush mount your Dell projector without disassembly.
Projector Ceiling Mount Kit
This plate is ideal for mounting your Dell projector due to minimal assembly and easy clamping to ceiling tracks. Infinite adjustment allows positioning of adjustable column at nearly any location within a 2" x 2" or 2" x 4" ceiling tile. The kit includes a 10 ft safety cable, 20 ft strand wire, two outlet knockouts, four turnbuckles, wood eye bolts, concrete anchors and chrome rings.
50' VGA Cable
This 50-feet long cable features VGA Male-to-Female connectors. It is ideal for extending the distance between the Dell™ projector and your computer, allowing you to place the projector at convenient position. Constructed from high quality UL 2919 certified double-shielded (90% braid) 28AWG 75 Ohm coaxial conductors for the RGB signals, 28AWG 50 Ohm RG174/U for the H-sync signal 28 AWG twisted pair cable, and solid pins for maximum durability, this cable features excellent signal integrity design for minimal signal distortion, loss and ghosting.
Frequently Asked Questions
How do you know if you need professional projector installation? If you are:
- Purchasing a projector for your conference room, classroom, training room or executive meeting room
- Migrating your presentations from table-based projection to ceiling mounting
- Unfamiliar with how to properly install a projector
- In need of a "one-stop-shop" for purchasing and installing a projector
How do I set up the installation service appointment?
After the projector ships, an installation provider will contact you with instructions and information to schedule your installation. Generally this occurs within a couple of days after the projector ships.
What to expect:
At the time of the scheduling, an installation provider will review the installation activities to be performed and evaluate the suitability of the environment where the projector will be installed.
How do I reschedule an installation service appointment?
Should you need to change your appointment, please call the installation provider at 1-800-897-1582. If you miss a scheduled appointment you may be charged a missed appointment fee.
What are the hours of operation for installation?
All appointments are scheduled for the technician to arrive within a 2-hour window, Monday through Friday, between 8 a.m. and 8 p.m., customer local time; Saturdays between 8 a.m. and 6 p.m., customer local time.
What if I have questions or concerns about the installation process?
If at any time during the installation process you have questions or concerns, please contact your installation service provider at 1-800-897-1582 and review your contract terms. Contact information will be provided to you during the introductory call and your scheduling pre-call.
|Projectors 101 Glossary of Terms|
|ANSI||NTSC (National Television Standards Committee)|
|ANSI Lumens||PAL (Phase Alternate Line)|
|DLP (Digital Light Processing)||SVGA (Super VGA)|
|Hz (Hertz)||S-Video (S - VHS)|
|KHz (KiloHertz)||Serial Port|
|LCD (Liquid Crystal Display)||VGA (Video Graphics Array)|
|Lumen||XGA (Extended Graphics Adapter)|
|The light output of projectors is measured in lumens, a unit of light intensity. The more lumens a projector emits, the brighter it will be. How bright your projector needs to be depends on the venue where your presentation will be held. If presenting to small groups in well-lit rooms will be your primary venue, then you probably need a projector with 1,000 lumens. But if your presentation venues will be in bigger rooms, or vary from day to day, consider a projector with at least 1,500 lumens to make sure your presentation will be bright enough for most situations.|
|A big consideration to make before buying a projector is to ascertain whether it will be for strictly "in-house" use (possibly permanently installed) or used for travel, or some mix therein. If employees who travel a great deal will use the projector, obviously size and weight will be important factors. Most projectors manufactured today weigh between 6–12 pounds, but there are "ultraportable" models that weigh as little as three pounds. The smaller and lighter projectors are ideal for people on the road a great deal, but may not have features commonly found on the standard size models.|
|Resolution is the measurement of an image and is calculated in pixels. The more pixels, the better a presentation will look. Most projectors have 800 x 600 or 1024 x 768 resolution. The important factor when considering resolution is matching it to the computer with which it will be used. If your organization will be using more than one computer with the projector, select a projector with a resolution that matches the computer with highest resolution.|
|ANSI American National Standards Institute. Created the ANSI Lumens scale.|
|ANSI Lumens |
A measurement of brightness created by the American National Standards Institute that allows consumers to compare brightness between projectors.
|Aspect Ratio |
The relationship between the width of the image and height of the image.
|Contrast Ratio |
The relationship of the brightest and darkest images a display can reproduce.
|DLP (Digital Light Processing) |
DLP technology is an all-digital chip that uses millions of micro mirrors that reflect light to create lifelike, razor-sharp pictures with vibrant colors and high contrast ratios in projectors.
|Hz (Hertz) |
A measurement in which the frequency of an electrical signal or event is expressed in cycles per second. (See also KHz and MHz.)
|KHz (KiloHertz) |
A measure of frequency equal to 1,000 cycles per second. (See also Hz, MHz.)
|LCD (Liquid Crystal Display) |
A form of visual display in which a liquid crystal is sandwiched between two transparent electrodes, controlling the light passing through it.
The light output of projectors is measured in lumens, a unit of light intensity. The more lumens a projector emits, the brighter it will be. (See also ANSI lumens.)
|MHz (MegaHertz) |
A measure of frequency equal to 1,000,000 cycles per second. (See also Hz, KHz.)
|NTSC (National Television Standards Committee) |
Video and broadcasting standard common to the United States and Japan.
|PAL (Phase Alternate Line) |
Video and broadcasting standard common to Europe; color information in alternate lines is inverted in phases.
The smallest area of illumination on a display screen.
Resolution is the measurement of an image and is calculated in pixels. The more pixels, the better a presentation will look.
|SVGA (Super VGA) |
A high-resolution graphics standard for monitors and display screens.
|S-Video (S - VHS) |
A video signal that separates luminance and chrominance signals.
|Serial Port |
A data I/O port linking a computer to other computers or peripherals such as a projector.
|VGA (Video Graphics Array) |
A standard for defining color display screens.
|XGA (Extended Graphics Adapter) |
Graphics standard that includes VGA and extended resolution.
A cable splitting the monitor signal to work with both a monitor and LCD panel simultaneously.
|Dell projectors and DLP technology|
What is DLP technology?
DLP, or Digital Light Processing, is a light processing system that utilizes hundreds of thousands of tiny mirrors to reflect images. It is widely considered to have one of the most accurate reproduction of color and images available today.
See how DLP technology works
Dell uses DLP technology in its projectors to help ensure you get the most accurate reproduction of images available today.
Why choose DLP over LCD?
|Picture reliability is how the images from your projector will look over time. When looking at a projected image, if you see an unusual amount of yellow or greenish hues in your images, that's what we call image degradation or color decay. Projectors that use DLP technology are designed to be virtually immune to color decay. However, LCD projectors can't make that same claim.|
|LCD projectors require filters to keep dust out. These filters must prevent possible degradation to the optics and LCD panels. Frequency for cleaning a projector's filter is normally every 100–300 hours (1x every month to three months) and replacement of the filter is often recommended at each lamp replacement (Every 2,000–3,000 hours). There are DLP projector models that enable sealed optics which do not require filters, eliminating the need for this periodic maintenance cleaning and replacement. The result? Low maintenance needs which can translate to lower operating costs. If you're used to working with LCD projectors, you will understand.|
What determines image quality?
Fill factor: The usable space of each pixel in the image.
|Contrast ratio: The difference between the white and black parts of the picture.|
The high native contrast ratio of DLP technology makes text from PowerPoint and Word look sharper and clearer in bright rooms.
|Video performance: How streaming video and graphics are reproduced. |
DLP has a faster switching speed which means a smooth, sharp video.
|Calculate the savings of choosing a Dell DLP projector versus an LCD projector|
|Visit Dell's full lineup of DLP projectors|