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Dell Networking Warranty Information

dell networking warranty information
Dell Networking - Lifetime Limited Warranty (LLW)

Dell Networking Platforms LLW

Hardware

Software

Parts

Clarifications or Limitations

PowerConnect 2800 Series
PowerConnect 3500 Series
PowerConnect 5500 Series
PowerConnect 6200 Series
PowerConnect 7000 Series
PowerConnect 8000 Series
PowerConnect 8100 Series

PowerConnect
LLW

90 days SW Support

Next Business Day

Optics, modules, fans and external power supplies
are covered if purchased at time of sale and tied to
the service tag of the device.

Dell Networking N2000 Series
Dell Networking N3000 Series
Dell Networking N4000 Series

Dell Networking LLW

90 days SW Support

Next Business Day

Warranty applies to the original owner and is not transferable.

Select Dell Networking products (including PowerConnect) carry a Lifetime Limited Hardware Warranty with Basic Hardware Service (repair or replacement) for as long as you own the product. Hardware warranty does not include configuration, set up, or other advanced services provided by Dell ProSupport.

Dell warrants software for a period of ninety (90) days from the date of purchase, to be free from defects in material and workmanship and substantially conform to its specifications under normal authorized use consistent with product. This does not include configuration, set up, or other advanced services provided by ProSupport.

The PowerConnect LLW warranty does not apply to products purchased before first announcement in Spring 2011. The PowerConnect LLW and Dell Networking LLW are non-transferable for all N-series and PowerConnect products purchased after April 1, 2014 - dates vary by region. Contact customer service to verify if your product qualifies. See www.dell.com/Warranty for more details.


Dell Networking - Extended Life Limited Hardware Warranty (DN-ELW)

Dell Networking Platforms –ELW

Hardware

Software

Parts

Clarifications or Limitations

Dell Networking C-Series

(DN-ELW)
EOL +5-Year
Replacement

90 days SW Support

Next business day

Warranty applies to the original owner and is not transferable.

Select Dell Networking products carry an Extended Life Limited Hardware Warranty with Basic Hardware Service, which extends until 5 years after end of product model sales, subject to the specific clarifications and limitations listed below. The Dell Networking Extended Life Limited Hardware Warranty (DN-ELW) does not include configuration or other advanced service provided by Dell ProSupport. The Dell Networking Extended Life Limited Hardware Warranty is not transferrable.
Dell warrants software for a period of ninety (90) days from the date of purchase, to be free from defects in material and workmanship and substantially conform to its specifications under normal authorized use consistent with product. This does not include configuration, set up, or other advanced services provided by ProSupport.

Dell Networking Warranty

Dell Networking Platforms

Hardware

Software

Parts

Clarifications or Limitations

Dell Networking Z9000 Series
Dell Networking S5000 Series
Dell Networking S6000 Series

1-Year
Repair/Replacement

90-Day SW Support**

Return for repair*

Warranty applies to the original owner and is not transferable.

Software warranty provided by 3rd party vendor for Non Dell OS**

Dell Force10 Z-Series, S4810, S4820T
Dell Force10 C-Series, E-Series
: Chassis and line cards

1-Year
Repair/Replacement

90-Day SW Support

Return for repair*

Optics and LEDs are covered for one year from purchase.

Dell Networking MXL and
PowerEdge M I/O Aggregator

3-Year
Repair/Replace

3 years

Next Business Day Onsite Service

Optics are covered under separate warranty.

Dell Networking S25 Series
Dell Networking S50 Series
Dell Networking S55 Series
Dell Networking S60 Series

5-Year
Repair/Replacement

5-Year SW Support

Return for repair*

1-Year External Components

*Return for Repair: (7-10) business days from the time of receipt of product at repair facility. Return time may vary based on regional location and shipping restrictions
**SW Warranty provided by 3rd party vendor

Warranty and Disclaimers
1. Limited or Limited Lifetime Hardware Warranty — Dell warrants Dell Networking branded products (including Force10 ) listed above for a period of one (1), three (3) OR five (5) years commencing from the date of original shipment by Dell Networking, that the hardware portion of the product(s) listed above ("Hardware") purchased from Dell Networking or its authorized resellers, shall be free of defects in material and workmanship under normal use and will perform substantially in accordance with Dell Networking’s published specifications provided to Customer with the Hardware that are applicable to the product release purchased. If the Hardware fails to comply with the foregoing warranty during the applicable warranty period (a "Defect"), Dell Networking, at its sole discretion, shall repair or replace the Hardware that is determined to be defective, provide a workaround for the non-conforming Hardware, or if replacement or repair is impractical, refund the fees paid by Customer for such non-conforming Hardware, (solely pursuant to the Hardware Return Material Authorization process describe below). The warranted Hardware may include some used, refurbished or remanufactured components which are warranted the equivalent of new.
2. Limited Software Warranty — Dell warrants Dell Networking OS (including Force10) for a period of ninety (90) days, three (3) OR five (5) years commencing from the date of original shipment by Dell Networking, that the software portion of the products (the "Software" as described below) purchased from Dell Networking or its authorized resellers, will perform substantially in accordance with the Dell Networking’s published specifications provided to Customer with the Software for the product purchased. If the Software fails to comply with the foregoing warranty during the applicable warranty period, Dell Networking, at its sole discretion, shall repair or replace the Software that is determined to be defective, provide a workaround for the non-conforming Software, or if replacement or repair is impractical, refund the fees paid by Customer for such non-conforming Software. If the Customer purchases media, Dell Networking warrants for sixty (60) days commencing from the date of original shipment by Dell Networking that the media upon which the Software is furnished shall be materially free of defects in material and workmanship under normal use. The sole and exclusive remedy of the Customer shall be replacement of software media. Dell Networking does not warrant or guarantee that the Software is free from errors or "bugs" or that the Customer will be able to operate the Software without interruption or problems or that the functions in the Software will operate in all combinations of hardware and software which may be selected by Customer or will meet Customer’s requirements. Non-Dell OS will be warranted by 3rd Party vendor and not by Dell Networking.
3. The information contained herein is subject to change without notice. The only warranties for Dell products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Dell, Inc. shall not be liable for technical or editorial errors or omissions contained herein. The warranty period is not extended if Dell repairs or replaces a warranted product or any parts. Dell may change the availability of warranties, at its discretion, but any changes will not be retroactive.
Repair/Replace: Covers service parts and/or whole unit exchange to repair and/or replace defect(s) in workmanship occurring within the hardware warranty period.

Limited Hardware Warranty

Dell Networking W-Series

Hardware

Software

Parts

Clarifications or Limitations

W-Series - Controllers

1-Year
Replacement

90-Day SW Support

Next Business Day Advanced
Replacement

Warranty limits any power supply, antennae or accessories to one year from date of purchase.
Warranty not transferable.

W-Series – Access Points
Except
[W-AP68, W-AP175 , W-IAP175]

ELW
End-of-Life
plus 5-Year
Replacement

90-Day SW Support

Next Business Day Advanced
Replacement

Warranty limits any power supply, antennae or accessories to one year from date of purchase.
Warranty not transferable.

W-Series – Access Points
W-AP68, W-AP175 , W-IAP175

1-Year
Replacement

90-Day SW Support

Next Business Day Advanced
Replacement

Warranty limits any power supply, antennae or accessories to one year from date of purchase.
Warranty not transferable
.

The 1-Year and 3-Year Limited Hardware Warranty on select Dell-branded products purchased directly from Dell begins on the date of the packing slip, invoice, receipt or other sales documentation. The warranty period is not extended if Dell repairs or replaces a warranted product or any parts. Dell may change the availability of limited hardware warranties, at its discretion, - changes will not be retroactive.
SW Support: Dell warrants that for a period identified below from the date of purchase, the software shall be free from defects in material and workmanship and substantially conform to its specifications under normal authorized use consistent with product. This does not include configuration, set up or other advanced services provided by ProSupport.

Extended Life Limited Hardware Warranty

Brocade Platforms

Hardware

Software

Parts

Clarifications or Limitations

Brocade Switches
300, 4900, 5000, 5100, 5300

3-Year
Repair/Replace Onsite

90 days SW Support

Next Business Day Onsite Service

Brocade line cards, optics, and LEDs are covered for one year from purchase.

Brocade Switches (Gen5)
6505, 6510, 6520, DCX 8510

3-Year
Replacement

90 days SW Support

Next Business Day Parts Only

Brocade line cards, optics, and LEDs are covered for one year from purchase.

B-Series: B-FCX, B-FCXs

EOL + 5-Year
Repair

EOL + 5 Years SW Support

Next Business Day Parts Only

Warranty excludes removable optics and LEDs.
Warranty not transferable.

B-Series: B-RX, B-TI24X

1-Year
Repair/Replace Onsite

1 year SW Support

Next Business Day Onsite Service

Line cards, optics, and LEDs are covered for one year from purchase.

B-Series: B-8000, B-8000e, B-8510 (48 slot),
B-DCX 4S, and B-MLXe

3-Year
Replacement

90 days SW Support

Next Business Day Parts Only

Line cards, optics, and LEDs are covered for one year from purchase.

M-Series Blade I/O Modules:
M5424, M6220, M6348, M6505, M8024, M8024-k, and Mellanox: 4001F, 4001T, 4001Q

1-Year
Replacement

1 year SW Support

Next Business Day Onsite Service

Line cards, optics, and LEDs are covered for one year from purchase.

M-Series Blade I/O Modules:
M8428-k, 8/4Gbps SAN Module, Pass-Throughs, and Mellanox: M3601Q and M2401G

3-Year
Replacement

3 years SW Support

Next Business Day Onsite Service

Optics are covered under separate warranty.


Cisco Platforms

Hardware

Software

Parts

Clarifications or Limitations

Cisco Catalyst 3130X, 3130G, 3032 and
Nexus Fabric Extender (B22Dell FEX)

3-Year
Replacement

*1 year

Next Business Day Onsite Service

Optics are covered under separate warranty.

Select Cisco and Brocade products sold by Dell Networking carry an Extended Life Limited Hardware Warranty (ELW) with Basic Hardware Service, which extends until 5 years after Dell stops selling the product model (End-of-Life or EOL), subject to the specific clarifications and limitations listed below. The Extended Life Limited Hardware Warranty does not include configuration or other advanced service provided by Dell ProSupport. The Extended Life Limited Hardware Warranty is not transferrable.
SW Support: Dell warrants that for a period of time listed above, the software shall be free from defects in material and workmanship and substantially conform to its specifications under normal authorized use consistent with product. This does not include configuration, set up or other advanced services provided by ProSupport.
For additional information, please use the following links
http://www.dell.com/learn/us/en/19/terms-of-sale-commercial-and-public-sector-warranties
Dell Limited Warranty: 
                -
www.dell.com/Warranty 
                -
http://www.dell.com/learn/us/en/19/solutions/limited-hardware-warranties
                - http://www.dell.com/learn/us/en/19/terms-of-sale-consumer-warranties


dell networking warranty information