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Dell Networking Warranty Information

Dell networking warranty information
Dell Networking - Lifetime Limited Warranty (LLW)

Dell Networking PlatformsHardwareSoftwareResponse TimeClarifications or Limitations
Dell Networking N2000 Series
Dell Networking N3000 Series
Dell Networking N4000 Series
Dell Networking LLW90 Day Warranty*Next Business DayWarranty applies to the original owner and is not transferable.
PowerConnect 2800 Series
PowerConnect 3500 Series
PowerConnect 5500 Series
PowerConnect 6200 Series
PowerConnect 7000 Series
PowerConnect 8000 Series
PowerConnect 8100 Series
PowerConnect LLW90 Days Warranty*Next Business DayOptics, modules, fans and external power supplies are covered if purchased at time of sale and tied to the service tag of the device.

Select Dell Networking products (including PowerConnect) carry a Lifetime Limited Hardware Warranty with Basic Hardware Service (repair or replacement) for as long as you own the product.

*Dell warrants software for a period of ninety (90) days from the date of purchase, to be free from defects in material and workmanship and substantially conform to its specifications under normal authorized use consistent with product.

Hardware and Software warranties do not include configuration, set up, or other advanced services provided by Dell ProSupport.

The LLW warranty does not apply to products purchased before first announcement in March 2011. The Dell Networking LLW is non-transferable for all N-Series and PowerConnect products purchased after April 1, 2014 - dates vary by region. Contact customer service to verify if your product qualifies. See www.dell.com/Warranty for more details.

Dell Networking Limited Warranty

Dell Networking PlatformsHardwareSoftwareResponse TimeClarifications or Limitations
Dell Networking Z9xxx Series1 Year Return to Depot90 Days Warranty**Return for repair*Warranty applies to the original owner and is not transferable.
Dell Networking S4810-ON & S6000- ON1 Year Return to Depot90 Days Warranty**Return for repair*Software warranty provided by 3rd party vendor for Non Dell OS**
Dell Networking S5000 Series
Dell Networking S6000 Series
1 Year Return to Depot90 Days Warranty**Return for repair*
Dell Force10 Z-Series, S4810, S4820T
Dell Force10 C-Series and E-Series:
Chassis and line cards
1 Year Return to Depot90 Days Warranty**Return for repair*
Dell Networking MXL and PowerEdge M I/O Aggregator3 Years Return to Depot3 Years Warranty**Next Business Day Onsite Service
Dell Networking S25 Series
Dell Networking S50 Series
Dell Networking S55 Series
Dell Networking S60 Series
5 Years Return to Depot5 Years Warranty**Return for repair*1 Year for Optics and LEDs

*Return for Repair: (7-10) business days from the time of receipt of product at repair facility. Return time may vary based on regional location and shipping restrictions.
**Software Warranty is provided by 3rd party vendor.

Warranty and Disclaimers

1. Limited or Limited Lifetime Hardware Warranty — Dell warrants Dell Networking branded products (including Force10 ) listed above for a period of one (1), three (3) OR five (5) years commencing from the date of original shipment by Dell Networking, that the hardware portion of the product(s) listed above ("Hardware") purchased from Dell Networking or its authorized resellers, shall be free of defects in material and workmanship under normal use and will perform substantially in accordance with Dell Networking’s published specifications provided to Customer with the Hardware that are applicable to the product release purchased. If the Hardware fails to comply with the foregoing warranty during the applicable warranty period (a "Defect"), Dell Networking, at its sole discretion, shall repair or replace the Hardware that is determined to be defective, provide a workaround for the non-conforming Hardware, or if replacement or repair is impractical, refund the fees paid by Customer for such non-conforming Hardware, (solely pursuant to the Hardware Return Material Authorization process describe below). The warranted Hardware may include some used, refurbished or remanufactured components which are warranted the equivalent of new.

2. Limited Software Warranty — Dell warrants the software for a period of ninety (90) days, three (3) OR five (5) years commencing from the date of original shipment by Dell Networking, that the software portion of the products (the "Software" as described below) purchased from Dell Networking or its authorized resellers, will perform substantially in accordance with the Dell Networking’s published specifications provided to Customer with the Software for the product purchased. If the Software fails to comply with the foregoing warranty during the applicable warranty period, Dell Networking, at its sole discretion, shall repair or replace the Software that is determined to be defective, provide a workaround for the non-conforming Software, or if replacement or repair is impractical, refund the fees paid by Customer for such non-conforming Software. If the Customer purchases media, Dell Networking warrants for sixty (60) days commencing from the date of original shipment by Dell Networking that the media upon which the Software is furnished shall be materially free of defects in material and workmanship under normal use. The sole and exclusive remedy of the Customer shall be replacement of software media. Dell Networking does not warrant or guarantee that the Software is free from errors or "bugs" or that the Customer will be able to operate the Software without interruption or problems or that the functions in the Software will operate in all combinations of hardware and software which may be selected by Customer or will meet Customer’s requirements. Non-Dell OS will be warranted by 3rd Party vendor and not by Dell Networking.

3. The information contained herein is subject to change without notice. The only warranties for Dell products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Dell, Inc. shall not be liable for technical or editorial errors or omissions contained herein. The warranty period is not extended if Dell repairs or replaces a warranted product or any parts. Dell may change the availability of warranties, at its discretion, but any changes will not be retroactive.

Repair/Replacement: Covers service parts and/or whole unit exchange to repair and/or replace defect(s) in workmanship occurring within the hardware warranty period.

Limited Hardware Warranty & Extended Life Limited Warranty

Dell Networking W-Series PlatformsHardwareSoftwareResponse TimeClarifications or Limitations
W-Series - Controllers1 Year Replacement90 Days Warranty*Next Business Day Advanced ReplacementWarranty limits any power supply, antennae or accessories to one year from date of purchase.
Warranty applies to the original owner and is not transferable.
W-Series – Access Points Except[W-AP68, W-AP175 , W-IAP175]ELW
End-of-Life
plus 5-Year
Replacement
90 Days Warranty*Next Business Day Advanced ReplacementWarranty limits any power supply, antennae or accessories to one year from date of purchase.
Warranty applies to the original owner and is not transferable.
W-Series – Other W-AP68, W-AP175 , W-IAP1751 Year Replacement90 Days Warranty*Next Business Day Advanced ReplacementWarranty limits any power supply, antennae or accessories to one year from date of purchase.
Warranty applies to the original owner and is not transferable.
AirWave & ClearPass1 Year Replacement90 Days Warranty*Next Business Day Advanced Replacement

Hardware and Software warranties do not include configuration, set up, or other advanced services provided by Dell ProSupport.

Select products sold by Dell Networking carry an Extended Life Limited Hardware Warranty (ELW) with Basic Hardware Service, which extends until 5 years after Dell stops selling the product model (End-of-Life or EOL), subject to the specific clarifications and limitations listed above. The Extended Life Limited Hardware Warranty is not transferrable.

*Dell warrants software for a period, as identified on the table (from the date of purchase), to be free from defects in material and workmanship and substantially conform to its specifications under normal authorized use consistent with product.

Hardware and Software warranties do not include configuration, set up, or other advanced services provided by Dell ProSupport.

Extended Life Limited Hardware Warranty

Brocade PlatformsHardwareSoftwareResponse TimeClarifications or Limitations
Brocade Switches
300, 4900, 5000, 5100, 5300
3 Years Repair/Replace Onsite90 Days Warranty*Next Business Day Onsite ServiceBrocade line cards, optics, and LEDs are covered for one year from purchase.
Brocade Switches (Gen5)
6505, 6510, 6520, DCX 8510
3 Years Replacement3 Years Warranty*Next Business Day Parts Only
B-Series: B-FCX, B-FCXsEOL + 5 Year RepairEOL + 5 Years Warranty*Next Business Day Parts OnlyWarranty excludes removable optics and LEDs Warranty not transferable.
B-Series: B-RX, B-TI24X1 Year Repair/Replace Onsite1 Year Warranty*Next Business Day Onsite ServiceLine cards, optics, and LEDs are covered for one year from purchase.
B-Series: B-8000, B-8000e, B-8510 (48 slot), B-DCX 4S, and B-MLXe3 Years Replacement90 Days Warranty*Next Business Day Parts OnlyLine cards, optics, and LEDs are covered for one year from purchase.
M-Series Blade I/O Modules:
M5424, M6220, M6348, M6505, M8024-k, and Mellanox: 4001F, 4001T, 4001Q
1 Year Replacement1 Year Warranty*Next Business Day Onsite ServiceLine cards, optics, and LEDs are covered for one year from purchase.
M-Series Blade I/O Modules:
M8428-k, 8/4Gbps SAN Module, Pass-Throughs, and Mellanox: M3601Q and M2401G
3 Year Replacement3 Years Warranty*Next Business Day Onsite Service


Cisco PlatformsHardwareSoftwareResponse TimeClarifications or Limitations
Cisco Catalyst 3130X, 3130G, 3032 and
Nexus Fabric Extender (B22Dell FEX)
3 Year Replacement1 Year Warranty*Next Business Day Onsite Service

Select Cisco and Brocade products sold by Dell Networking carry an Extended Life Limited Hardware Warranty (ELW) with Basic Hardware Service, which extends until 5 years after Dell stops selling the product model (End-of-Life or EOL), subject to the specific clarifications and limitations listed above. The Extended Life Limited Hardware Warranty is not transferrable.

*Dell warrants software for a period, as identified on the table (from the date of purchase), to be free from defects in material and workmanship and substantially conform to its specifications under normal authorized use consistent with product.

Hardware and Software warranties do not include configuration, set up, or other advanced services provided by Dell ProSupport.

For additional information, please use the following links
http://www.dell.com/learn/us/en/19/terms-of-sale-commercial-and-public-sector-warranties

Dell Limited Warranty:
      - www.dell.com/Warranty
      - http://www.dell.com/learn/us/en/19/solutions/limited-hardware-warranties
      - http://www.dell.com/learn/us/en/19/terms-of-sale-consumer-warranties
dell networking warranty information