Dell ProSupport and ProSupport Plus

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Protect your hardware investments with Dell ProSupport
Dell ProSupport offers the expertise and technology needed to keep your PC connected and productive so you can focus on what matters most.  You’ll get “how to” assistance for operating system and common software applications, plus help with anti-virus set up, data transfer, backup and network set up. Support is available 24x7 and includes Next Business Day Onsite service after remote diagnosis. Minimize disruptions with direct access to highly trained experts available around the clock to address all your hardware and software support needs.  From customizing to optimizing to troubleshooting we are here for you throughout the life of your product.

Dell ProSupport Features

• 90% Customer Satisfaction Score.
• Average of 2 minute wait time to reach representative.
• 24x7 direct access to highly trained experts who provide enterprise-level, tech-to-tech support.
• Next-business-day on-site support after remote diagnosis with four or eight-hour parts and labor response options.

Time is Money: Use Dell ProSupport to save time for your Small Business
When asking a panel of loyal ProSupport customers (many of whom have utilized Dell support services for nearly a decade) in a recent series of interviews, the primary reason for choosing ProSupport was resoundingly the same: It helps save time and money. Whether leveraging Dell’s expertise over the phone, online or in person, or simply using the self-service features of ProSupport, Dell’s customers tout the service as key to running a smooth, efficient IT operation with lower risk of potentially devastating downtime.

24x7 Support for Software and Hardware
You can choose the speed of response best suited for your users and IT environment. Whether you have Dell hardware or software issues you will have single point accountability and access to highly trained experts are available by phone 24x7x365, or onsite. We provide you with a focused efficiency through a tailored approach that will have your business running smoothly.

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Experience the advantages of Dell ProSupport Plus
You and your employees need to feel secure in your selection of end-user hardware. Your end users
are entrusted with your business strategy, and they need access to expert support to keep up with
business momentum.

With access to the right support for mixed environments, your IT staff and Dell can set the stage for
greater growth and innovation by ensuring that all software and hardware vendors are actively
participating in the resolution of problems, conquering the complexity you now face.

ProSupport Plus includes:

• 24x7 priority access to hardware and software experts.
• Next business day onsite repair after remote diagnosis.
• Proactive monitoring, automated issue detection, failure
  prevention, notifications and case creation enabled by SupportAssist.
• Repair for accidental damages caused by surges, drops or spills.
• Keeping a hard drive after replacement to ensure data security.

Let Dell help you proactively monitor your PCs and tablets to keep them optimized and
running at peak performance with ProSupport Plus. Some ProSupport features are
not available on all products.
What are the key ProSupport Plus advantages?
ProSupport Single Resource for software and hardware expertise
We provide immediate advanced
trouble shooting from an expert to
reduce your business’ downtime.
We give you deep and broad
expertise on hardware and software
to enable comprehensive issue resolution.
Proactive and predictive automated support with Support Assist
Feature allows remote monitoring and automatic case creation
that provides you with accelerated issue resolution and
improved productivity. We keep your small business running
at peak performance.

**Predictive analysis failure detection is limited to hard drives and batteries.
Automated Support
Service Command center
Accidental Damage Repair
You have the ultimate peace of mind for your business with repair for drops,
spills and electrical surges. This can reduce out-of-pocket expenses for
unexpected repairs and get your users back to business quickly
and efficiently.  
retain quote Retain hard drive after replacement
You control your hard drive and
sensitive data. This protects
exposure of confidential data or
IP and helps you comply with privacy
regulations and internal policies.
ProSupport Camparison Chart
Shop PCs and Server deals with Prosupport Plus included.
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Learn more about ProSupport and ProSupport Plus. Learn More
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