Challenge
Faced with an end-of-life claims processing platform, Harvard Pilgrim Health Care (HPHC) saw an opportunity to provide value for the organization and position itself to flexibly respond to industry changes by adopting a component-based solution utilizing service oriented architecture (SOA).
Solution
Harvard Pilgrim Health Care engaged Dell Services to help design, implement and maintain a component-based architecture based on industry-leading solutions, standardized through SOA. HPHC asked Dell to use an Agile/Scrum methodology to maximize benefits.
Benefits
• Able to respond faster to new healthcare reform requirements
• Increase in auto-adjudication and the use of standard processing through Accounts Payable, reducing costs and simplifying audits
• Faster time to market for new products with reuse of service components, improving competitiveness
• No longer dependent on a single, monolithic platform requiring periodic “forklift” upgrades