Date : 9/1/2012
As we’ve worked at eliminating the root causes of these issues, we are now finding that we have fewer problems, thanks to the extensive insight of Foglight.
Mehtap Özkaraca, Outsourcing Services Director, KoçSistem, Turkey
ChallengeKoçSistem required consistent uptime for its systems, with no interruption to the services for its 150 customers. Yet the company’s IT environment was complex and varied, while diagnosis of problems was cumbersome and time-consuming.
SolutionThe company gained detailed, broad metrics for proactive monitoring and SLA reporting at both the database and application levels when it implemented Foglight®. Also, intuitive and flexible dashboards can be customised for multiple views with Foglight.
Benefits• Improved SLA compliance by enabling detection and resolution of database and application problems before they impact customers
• Provided resolution of problems at root level, thereby reducing the frequency of problems
• Delivered holistic monitoring across the entire IT infrastructure