Challenge
Building control systems expert BCS needed to streamline IT deployment and management to maximize uptime for customers’ critical, in-building systems.
Solution
BCS deployed Dell KACE™ Appliances to reduce manual IT workloads and ensure that mission-critical IT systems are constantly available for end users and customers.
Benefits
• Customer satisfaction boosted due to increased IT uptime
• BCS staff saves many hours weekly with automated IT management
• The company achieves return on investment (ROI) in about 12 months
• Faster, more effective support increases customer productivity
• IT team cuts workstation deployment time from a full day to a few hours
• Company plans to create revenue-generating services with the solution