Building Controls & Services, Inc. (BCS)
Date : 5/1/2013
We’d have needed at least one extra IT team member to achieve this level of service if it wasn’t for the Dell KACE Appliances, so you could say we’re saving at least one entry-level salary.
Brian Hall, Network System Engineer, BCS, United States
ChallengeBuilding control systems expert BCS needed to streamline IT deployment and management to maximize uptime for customers’ critical, in-building systems.
SolutionBCS deployed Dell KACE™ Appliances to reduce manual IT workloads and ensure that mission-critical IT systems are constantly available for end users and customers.
Benefits• Customer satisfaction boosted due to increased IT uptime
• BCS staff saves many hours weekly with automated IT management
• The company achieves return on investment (ROI) in about 12 months
• Faster, more effective support increases customer productivity
• IT team cuts workstation deployment time from a full day to a few hours
• Company plans to create revenue-generating services with the solution