Dignity refreshes IT infrastructure and strengthens its company focus
Date : 2/1/2014
Performance-related helpdesk calls have dropped by over 80 per cent since we deployed our Dell solution, freeing personnel to focus on delivering caring service to our clients.
Dave Moore, Information System Development and Compliance Manager, Dignity, United Kingdom
ChallengeDignity wanted to make sure its customer care was the best in the business, so it replaced its IT infrastructure with a virtualized environment.
SolutionThe company worked with Dell to deploy a mirrored solution based on Dell PowerEdge servers running Windows Server® with Hyper-V™, Dell EqualLogic storage, Dell Networking storage and a Dell backup appliance.
Benefits• Customer maximises service with reports created four times faster
• Staff gain improved IT support with help-desk calls down 88 per cent
• IT team boosts backup speeds with 80 per cent deduplication and compression
• Business optimises availability with greater resilience
• Company cuts power use through 85 per cent server consolidation