The experience you need, on site within days
Dell Health Plan Staffing Solutions has the resources to augment your staff and provide special expertise quickly.
- On-site staffing solutions. Mobilize resources on demand. Obtain highly skilled staff on a temporary or a permanent basis to work under your direction. Staff can be on site within days.
- Critical initiatives. Get the deep experience you need for projects like preparing for ICD-10 implementation and system migrations.
- Sudden increases in workload. Increase capacity and eliminate backlogs
- Outsourcing operations. Let Dell manage business operations (such as front-end claims processing) to achieve significant savings or to allow focus on new product lines
- Managed services. Eliminate backlogs and inefficient processes. Our experienced project managers can help redesign your processes (claims, customer service, enrollment, billing and more) to improve efficiency.
Dell’s global database of experienced professionals average 5 to 10 years of experience.
- Fluency with all major software packages. Staff can be productive immediately, without lengthy training.
- Fast fulfillment. Staff identified within 48 hours of initial contact. On site within days.
- Flexible work location. Onsite, home processing and remote service center options for all levels of claims processing, auditing and customer service.
- Large resource pool. 25,000-name database with an average available pool of 500 to 1,000 FTEs with expertise in:
- Customer service staffing and management
- Front-end processing and data entry
- Eligibility and enrollment administration
- Claims processing and adjustments
- Pend management claims adjustments
- Insurance verification
- User Acceptance Testing (UAT)
- Business analysis
- Project management
- Configuration services
- Certified coders
- Quality assurance claims audit and consulting services for objective operational review
- Experienced with all major software: