Help Me Choose: Warranty and Services

PowerConnect Lifetime Warranty
Select PowerConnect™ switches are backed by an industry-leading, Lifetime Limited Warranty that guarantees Basic Hardware Service (hardware repair or replacement) for life.

While the Lifetime Warranty guarantees reliable support for your hardware, most organizations benefit from additional levels of support to protect their IT investment and maximize productivity. We recommend Dell ProSupport an enhanced suite of services that includes: 24x7 technical support, accelerated response times, immediate access to technical experts and proactive support options.
Dell ProSupport™ is a small upgrade that provides big benefits. Imagine having access to highly trained service technicians to respond to your most pressing and complex network issues.

Our team of technicians can set up, configure and improve your network remotely or on-site. And in the event of an outage, the Dell ProSupport team will troubleshoot and diagnose the issue to get your infrastructure back up and running quickly.

Dell ProSupport technicians even collaborate directly with third-party networking vendors such as Cisco, Brocade, Juniper and Aruba to resolve complex multivendor technical connectivity issues in your network.

Free yourself from unanticipated complexities of the network. Add ProSupport to your PowerConnect™ switches and transform your network into a more reliable business infrastructure.

Video: Lifetime Warranty and ProSupport
ProSupport Brochure
ProSupport Overview page
Lifetime Warranty details at

Choose Dell ProSupport

 Basic ProSupport 
Local business hours support YesYes
Basic hardware troubleshootingYesYes
Multivendor hardware supportOptionalOptional
Next business day parts and on-site responseOptionalYes
24x7x365 support Yes
In-region support Yes
Hardware and software support from advance technicians 


Customer self-identified severity level 2 and 3 Yes
Remote troubleshooting and diagnostics Yes
Application/software how-to and troubleshooting  Yes
Getting started assistance Yes
Designated escalation management Yes