Help Me Choose: Support Services

 
Dell Support Services will help keep you connected and productive throughout the life of your products. From the moment you take your new Dell product out of the box, our team of advanced technology experts are standing by to help you make the most of it.

Upgrade to ProSupport Plus to get Dell’s most complete support for your Dell PC, workstation or tablet*
Base Warranty With Dell’s Limited Hardware Warranty*, if your system encounters an issue covered by the warranty that cannot be resolved remotely, Dell will provide a convenient way to return your system to a Dell certified repair facility and return the repaired device.

Prosupport Services

ProSupport* provides direct access to ProSupport engineers for hardware and software challenges. This support includes Dell’s SupportAssist technology, which remotely monitors PCs and tablets*, provides notifications for issues that arise and automatically creates a case to resolve them. When necessary, a field technician will provide onsite* support to ensure repairs are done quickly and conveniently.
ProSupport Plus is the only* complete support service that automates support for PCs and tablets* to prevent issues before they occur and quickly resolve issues when needed. It combines 24x7 expert hardware and software support by ProSupport engineers, onsite* repair after remote diagnosis, repair for devices that are accidentally damaged and the ability to keep a hard drive after replacement to ensure data security*.
FeaturesBase Warranty*ProSupport*ProSupport
Plus
Hardware Support during local business hoursYesYesYes
24x7 direct access to hardware and software technology expertsNoYesYes
Hardware and Software support provided by a ProSupport engineerNoYesYes
Onsite* repair after remote diagnosisNoYesYes
Single source for common 3rd party software troubleshootingNoYesYes
Dell's SupportAssist technology that provides proactive monitoring*, issue detection, notification and automated case creation for quick issue resolutionNoYesYes
Dell's SupportAssist technology that provides predictive analysis*, notification and automated case creation for issue preventionNoNoYes
Repair for devices that are accidentally damaged from surges, drops or spills*NoNoYes
Keeping a hard drive after replacement to ensure data security*NoNoYes
A dedicated Technical Account Manager as your single point of contact for issue resolution and monthly reporting*NoNoYes