Help Me Choose: Support Package

Your Dell purchase is an investment and you want to protect it. No matter what you need, there’s a Dell service to help you get it. Additional upgrade service packages are available as well. Take a look at the services outlined here and find the package that suits you the best.
Your PC comes with a 1 Year Limited Hardware Warranty with Mail-in service after remote diagnosis -  If your system encounters an issue covered by Dell's Limited Hardware Warranty* and that issue cannot be resolved remotely, this service offers a Mail-In Repair Service (customer provides box and Dell pays shipping) for defects in materials and workmanship in your PC.

Basic warranty extensions – enjoy uninterrupted coverage for the life of your device. Extend your Dell warranty to up to 4 years and receive ongoing coverage for repair and part replacement.
Upgrade your coverage – enjoy a more comprehensive support plan with Premium Support which is designed around what today’s users need most.

Tech support can be frustrating with long phone menus, hold times and being transferred again and again. Now, Dell Premium Support eliminates the hassle with SupportAssist technology* technology by automatically detecting hardware and software issues and proactively alerting you with system alerts and by email when they occur. Our expert technicians even call you with all the information they need to quickly resolve critical issues. Premium Support eliminates time consuming steps diagnosing the issue, cuts wait time and resolves issues dramatically faster.

Premium Support Includes:

  • 24x7 phone access to expert technicians 
  • Onsite service after remote diagnosis* within 1-2 business days
  • Expert technicians for hardware and software issues
  • Proactive automated detection and alerts for issues with Dell SupportAssist technology*
  • Help and simple steps that show you how to:

        o Connect your device to existing networks
        o Use your operating system, including upgrading to the latest version
        o Connect to printers or other peripherals to your computer
        o Transfer or back-up your PC data Setting up anti-virus*

  • Help on popular software: 

        o “Step-by-step” support for Dell branded software
        o Simple “how-to” instructions for software applications in the following categories: browser, e-mail,
           productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software
           such as Microsoft Office, McAfee Antivirus, Quicken or Adobe Photoshop 
        o We will help you install, uninstall and reinstall all other software purchased from Dell not listed
           in above categories

  • SupportAssist features and onsite service are available on specific products*
  •   1-Year Limited
    Hardware Warranty
    Plus Mail-In
     Dell Premium Support
    24x7 phone access to expert technicians



    Onsite hardware repair serviceNo * Yes *
    Proactive expert technical supportNo Yes 
    Single resource for software and hardware expertise NoYes 
    How-to/help on popular software like Microsoft, Adobe, browsers and moreNo Yes
    Help with wired/wireless network set upNo Yes
    How-to for antivirus set up, data backup and moreNoYes 
    Automated issue detection, notification & tech response by SupportAssist technologyNoYes *