Highlights
  • Join the ranks of more than a thousand Chief Information Officers — and millions of users — who depend on Dell Email Management Services.
What if I don’t want to maintain archives for my entire organization? Can I start small and grow later?
Yes. Dell™ EMS Email Archive can be installed in as little as a day for any number of users. And unlike traditional archiving systems, EMS has a flexible retention policy management engine that can add users with unique retention policies at any time.

Does Dell EMS Email Archive require EMS Email Continuity?
No. Each service is often implemented independently, but when combined the benefits are greater than the sum of the parts. Together, a single copy of each email is stored for use in business continuity and archiving. Both systems are administered from a common Web-based console, helping to reduce system complexity and administrative headaches.

How does the service support legal holds?
With Dell EMS Email Archive’s advanced retention policy controls, you can easily set legal holds of any length and change as needed for users, groups or servers. Legal holds can also apply to incoming email and will not result in duplicate messages.

Which platforms does Dell EMS Email Archive support?
Microsoft® Exchange is supported, along with Exchange 5.5 (SP4+), Exchange 2000 (SP3+), Exchange 2003, Exchange 2007 and Exchange 2010.

Can end users remotely access archived emails?
Yes. Users can remotely access archived mail via the Microsoft® Outlook® Extension or from any Web browser.

How long does an enterprise-wide archive search take?
Seconds and, in many cases, less than a second.

Which types of attachments can you search?
Over 400 types of attachments are indexed and can be rapidly searched, providing you with complete results of any attachment search.

Who is able to retrieve archived email messages?
End users have direct access to their personal archives. Administrators can search globally or, if needed for legal or departmental review, delegate tightly bounded “scoped reviewer” search authority to others.

Can the service help control storage growth of Microsoft Exchange?
Yes. Dell EMS Email Archive includes storage management capabilities that can immediately reduce the size of email data stores by as much as 80 percent. By replacing stored attachments with stubs (links) to their archived counterparts, EMS can dramatically reduce the amount of data stored in the primary system while still providing users with seamless access. You can also import .pst files into the archive, which can further remove storage from your infrastructure.

How does the storage management capability work?
With the storage management capability, you can reduce the amount of data stored in your primary system by setting stubbing policies based on size, age and the type of users, mailboxes, servers or groups. Stubbed messages can be retrieved seamlessly from Microsoft Outlook, simply by clicking on the attachment name.

How does .pst file import work?
As an optional upgrade to Dell EMS Email Archive, .pst files can be imported into the archive. The contents of the .pst files are searchable and are automatically subject to your retention periods. Any network-accessible .pst files can be imported.

How is the archive managed?
Administrators have full control over which users are included in the archive, as well as individual retention periods, user access to the archive and the ability to restore individual messages.

What audits are available?
Dell EMS Email Archive provides a comprehensive audit trail for all operations including permission and policy changes.

Where does the archived data reside?
Within the Dell EMS global network of top-tier disaster recovery data centers.

Can you handle multiple email aliases?
Yes. Dell EMS Email Archive synchronizes with Active Directory® to locate all aliases and distribution list entries.

What are your retention periods?
Retention rules are set by the customer and can be set granularly by user, group, department, job function or level, for any period of time.

Does Dell EMS Email Archive have enterprise-class security?
Yes. In addition to the email stored in our data centers being encrypted as part of our EMS Email Continuity and EMS Email Archive services through Dell’s partnership with Symantec™, EMS Email Security provides boundary encryption, which encrypts the entire email connection between your organization and designated partners. For an additional cost, EMS Email Security can also provide policy-based email message encryption for outbound email that is cost-effective and easy-to-deploy.

In the recovery process, how is data restored?
Data is restored directly to the user inboxes using a native connection to Microsoft Exchange as an identical copy of the original email that was lost.

How does Dell EMS Email Archive impact my network?
EMS does not require customers to set up special network connections like VPNs, nor do customers need to open inbound connections into their network.

Is Dell EMS Email Archive difficult to deploy?
No. EMS can be fully deployed and tested in as little as a day. Since Dell EMS Email Archive is a hosted, Software-as-a-Service (SaaS)-enabled solution, it works over the Internet, does not require you to purchase any additional hardware or software, and does not require any staff to administer or support.

How do you protect confidential and intellectual property?
Access is integrated with Windows® authentication and all data is stored and transmitted encrypted. For complex searches, administrators or legal staff can be granted strictly bounded review permissions.

If I choose to change vendors, can I get my data out of your system?
Yes, all email and attachments can be exported back to your environment.

Does EMS Email Archive support the Bloomberg Message System?
Yes. Dell EMS Email Archive provides an easy and cost-effective optional service for Bloomberg Message System to help ensure regulatory compliance by retaining and managing Bloomberg email and IM correspondence.