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One-Time Software Troubleshooting Service

Troubleshooting and problem solving

It’s imperative to keep computers and connected devices up and running. Dell can help you troubleshoot PC software challenges or find answers to your “how-to” questions. We offer a wide range of troubleshooting expertise and service options.

Our troubleshooting service includes:
  • Application or software installation or troubleshooting
  • o Internet browsers
    o Email programs
    o Personal finance
    o Productivity software
    o Picture and movie editing software assistance
    o Operating System and software installation
                              
  • Set up and customization
    o Computer or network errors
    o Wired and wireless network setup
    o Connect printer/fax/scanner
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  • Tips and tricks
    o How to perform data backup
    o How to connect to the internet
    o How to transfer files to your new computer
    o How to install recommended patches/ fixes
    o How to personalize your desktop
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  • Securing and protecting your data
    o Basic configuration and installation of key security software (purchased separately by customer)
    o Setting up virus scans and personal firewalls.
Phone support and remote assistance

Our global Dell ProSupport engineers have visibility into all the latest technology challenges and resolutions. These experts will help keep your PC connected and productive, as they walk you through the resolution steps over the phone or by remote computer access. Online chat or email options may also be available.

Options include:
  • One - time fix for your Dell - branded system
    For price call: 1-800-348-6147
  • Annual option for Dell - branded products for anytime access to our technology experts return
  • For price call: 1-800-348-6147