A global self-service tool for efficient issue resolution

Many hardware incidents require rapid, repeatable intervention. And, with the increase in technology complexities and device volume, traditional support routines may no longer be efficient or sustainable. You need innovative, seamless tools to help your IT staff streamline support processes and expedite resolution.

TechDirect tools were developed to help IT staffs simplify case and in-warranty parts dispatch management, plus improve support operations. Available via an online portal, mobile app for iOS or Android and APIs, Administrators can use the method(s) best suited for their IT support practices. Enroll today at TechDirect.com!

Improve productivity and effectiveness
With convenient access to the TechDirect online portal and mobile app, Technicians will be able to check the status of support requests anytime, anywhere.
  • Mobile app for on the go - TechDirect’s newest feature - view case and dispatch requests status via a mobile device.
  • SupportAssist alerts and case status for PCs and tablets – enroll and login to TechDirect to access alerts, case statuses and custom reporting.
  • Intuitive Administrator console – Administrators can easily configure Technician users, and group by virtual teams to enable workflow efficiently.
  • Custom interface and Message Center - filter notifications from TechDirect regarding portal features and support/dispatch status.
Dell support technology and ProSupport Plus - better together!
Improve productivity and uptime with SupportAssist, TechDirect and ProSupport Plus. Dell’s most complete support offer for PCs and tablets, offers maximum support with minimal customer effort. It is the only available premium service for PCs and tablets that automates support to prevent issues* before they occur and quickly resolve issues when needed.

SupportAssist for PCs and tablets features include proactive monitoring, automated issue detection, failure prevention, notifications and case creation. Features vary by service offer level and the predictive features are initially for hard drives and batteries.

TechDirect APIs for help-desk to help-desk support management
Implement our support APIs and connect directly to Dell technical support systems through your organization’s existing Help Desk. APIs keep Technicians in the support environment for which they are familiar, minimizing the need for additional training and increasing productivity by consolidating support communications and activities. To learn more about our Warranty Status, Case Management and Parts Dispatch APIs, visit our Community Group.

Get started at TechDirect.com today!