Highlights
  • Get parts and labor fast — upgrade from next-business-day on-site service, which comes standard with Dell ProSupport, to same-day or mission-critical on-site service
  • Keep client systems up and running, and maximize data-center uptime

Mission Critical Data Sheet

Anytime access and availability to maximize uptime of your end-users

When you need to resolve a hardware problem, you need to do it quickly — and you also need to help keep costs down.

With Dell ProSupport, next-business-day on-site service is standard. With anytime access to expert hardware and software technicians, you keep your users up and running to focus on business growth.

With next business day response, you can expect:

  • 24x7 phone-based troubleshooting to begin resolution of your hardware issues
  • Global availability of parts and a ProSupport technician to arrive on-site, the next business day, after telephone-based troubleshooting
  • Access to expert technicians for incident management, escalations, and remote troubleshooting